Summary
Overview
Work History
Education
References
Additional Information
Timeline
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Javiera Díaz Pérez

Santiago

Summary

International Relations professional with strong experience in higher education, international partnerships and customer service. Seeking to contribute my skills in cross-cultural collaboration, project coordination, and institutional visibility to a globally oriented organization.

Overview

10
10
years of professional experience

Work History

Head of International Cooperation

Universidad Católica Silva Henríquez
04.2023 - 05.2025
  • Led strategies to enhance institutional visibility on national and international levels.
  • Designed international programs, increasing participation of students by 40% and teachers by 90%.
  • Managed institutional indicators and budget allocation related to international mobility and cooperation programs.

Global Education Coordinator

Universidad de Santiago de Chile
10.2020 - 04.2023
  • Established key partnerships to promote international programs and short-term mobility opportunities to meet needs of 11000+ students and 150 instructors.
  • Developed protocols for student mobility, managed translation requests, and provided guidance throughout the mobility process.

Student Mobility Assistant

Universidad de Santiago de Chile
09.2019 - 10.2020
  • Translated and designed web content, digital brochures, and academic materials, ensuring accessibility in English and Spanish.
  • Managed and maintained the office's website up-to-date.

Commercial Manager

Europ Assistance S.A.
11.2018 - 05.2019
  • Managed travel assistance insurance sales for both individual clients and corporate accounts.
  • Negotiated and maintained partnerships with insurance companies (CHUBB, Consorcio), banks (Security, BCI), agricultural firms, and mid-sized enterprises.
  • Built relationships with clients to establish new contracts.

Travel Assistance Coordinator

Europ Assistance S.A.
05.2016 - 11.2018
  • Coordinated travel and medical assistance for Chilean travelers abroad, ensuring timely support by managing approximately 30 incoming calls, and emails.
  • Translated, and managed billing and administrative processes with international medical providers.
  • Contributed to the development of procedures to improve the efficiency and training materials for new staff.

Translation Intern

Education USA Program
12.2014 - 02.2015
  • Translated academic certifications and overall documents for Chilean applicants.
  • Served as an English interpreter at the EducationUSA Annual International Fair, participating in three editions.

Education

Master of Arts - Development And International Cooperation

Universidad De Chile
Santiago, Chile
01.2023

Postgraduate Diploma - International Studies

Universidad De Chile
Santiago, Chile
09.2019

Bachelor of Arts - English And Portuguese Applied Linguistics

Universidad De Santiago De Chile
Santiago, Chile
12.2015

Exchange Program

University of Wisconsin–Eau Claire
Eau Claire, WI, United States
05.2013

References

Angélica Anabalón. Head of Communications in Fulbrigh Chile. Former Deputy Director of International Affairs, Faculty of Engineering-Universidad de Santiago de Chile. angelicaanabalon@fulbright.cl

Additional Information

Certifications: Introduction to Trade Policy (2024), Project Initiation and Planning (2020), Innovations in Higher Education Internationalization (2021)

Languages: English, Portuguese and Spanish

Technical skills: online graphic design (Canva), website content management (wordpress)

Soft skills: negotiations, international relations

Volunteering: AIESEC six-week volunteering work in Santa Marta, Brazil. Colegio Marista and SOS Children's villages (2017).


Timeline

Head of International Cooperation

Universidad Católica Silva Henríquez
04.2023 - 05.2025

Global Education Coordinator

Universidad de Santiago de Chile
10.2020 - 04.2023

Student Mobility Assistant

Universidad de Santiago de Chile
09.2019 - 10.2020

Commercial Manager

Europ Assistance S.A.
11.2018 - 05.2019

Travel Assistance Coordinator

Europ Assistance S.A.
05.2016 - 11.2018

Translation Intern

Education USA Program
12.2014 - 02.2015

Master of Arts - Development And International Cooperation

Universidad De Chile

Postgraduate Diploma - International Studies

Universidad De Chile

Bachelor of Arts - English And Portuguese Applied Linguistics

Universidad De Santiago De Chile

Exchange Program

University of Wisconsin–Eau Claire

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Javiera Díaz Pérez