Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Software
Certification
Interests
MUDULO C SUOERVISORIO
Timeline
Generic
JAVIER JOSE ZAPATA SERRA

JAVIER JOSE ZAPATA SERRA

ING. Higiene Y Seguridad Laboral
San Antonio

Summary

Dedicated thermoelectric professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced control documentation with over 4 years of experience in international container port. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking [control documentation o/u risk preventionist] position. Offering excellent communication and good judgment. Reliable employee seeking gate control position. Offering excellent communication and good judgment.

Overview

15
15
years of professional experience
1
1
year of post-secondary education
2
2
Certifications

Work History

ING. Higiene Y Seguridad Laboral

SAAM EXTRAPORTUARIOS TERMINAL INTERNACIONAL
San Antonio
10.2018 - Current
  • Delivered services to customer locations within specific timeframes.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Handled 1000 calls per day to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Prepared variety of different written communications, reports and documents.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Created plans and communicated deadlines to complete projects on time.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Increased customer satisfaction by resolving issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Ing. Higiene Y Seguridad Laboral

GRAN MISION VIVIENDA
Cumana, Estado Sucre
05.2016 - 12.2022
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Collaborated with team members to achieve target results.
  • Resolved problems, improved operations and provided exceptional service.
  • Monitored company inventory to keep stock levels and databases updated.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Increased customer satisfaction by resolving issues.
  • Received and processed stock into inventory management system.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Created plans and communicated deadlines to complete projects on time.
  • Participated in team-building activities to enhance working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Ing. Higiene Y Seguridad Laboral

TERMOELECTRICA ANTONIO JOSE DE SUCRE
CUAMANA ESTADO SUCRE
10.2013 - 12.2017
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Collaborated with team members to achieve target results.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Resolved problems, improved operations and provided exceptional service.
  • Monitored company inventory to keep stock levels and databases updated.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Received and processed stock into inventory management system.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Created plans and communicated deadlines to complete projects on time.
  • Participated in team-building activities to enhance working relationships.
  • Conducted research, gathered information from multiple sources and presented results.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Técnico Medio En Informática

TOYOTA DE VENEZUELA
Cumana Estado Sucre
05.2009 - 09.2009
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Increased customer satisfaction by resolving issues.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Carried out day-to-day duties accurately and efficiently.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Developed and maintained courteous and effective working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

Técnico Medio En Informática - INFORMATICA

Fe Y Alegria Madre Alberta Gimenez
Cumana, Estado Sucre
09.2008 - 07.2009

Skills

Activity reviews

undefined

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 160 staff members.

Affiliations

  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Institute of Electrical and Electronics Engineers
  • American Marketing Association

Additional Information

I would like to have a better job opportunity get to know a different culture where i can face great challenges and belong to a work group to carry out all the activities successfully.

Software

Microsoff excel

Microsoft office

Redes sociales

Sistema SAP

Certification

INGENIERO [SAAM EXTRAPORTUARIOS], - 4 YEARS

Interests

Start working as soon as possible

Fulfill dreams, to meet a developed country

Help to my family

MUDULO C SUOERVISORIO

It is a course, where issues of safety at work are emphasized, to mitigate the risks that are latent in the workplace. Make analysis signatures before star ting a job.

Timeline

ING. Higiene Y Seguridad Laboral

SAAM EXTRAPORTUARIOS TERMINAL INTERNACIONAL
10.2018 - Current

Ing. Higiene Y Seguridad Laboral

GRAN MISION VIVIENDA
05.2016 - 12.2022

Ing. Higiene Y Seguridad Laboral

TERMOELECTRICA ANTONIO JOSE DE SUCRE
10.2013 - 12.2017

Técnico Medio En Informática

TOYOTA DE VENEZUELA
05.2009 - 09.2009

Técnico Medio En Informática - INFORMATICA

Fe Y Alegria Madre Alberta Gimenez
09.2008 - 07.2009
JAVIER JOSE ZAPATA SERRAING. Higiene Y Seguridad Laboral