Jeanne Landru

VIP bank service for big international clients in order to solve big amount transfer problems, collaborating with international bank entities and organizations, optimizing the use of banking transfers. Use of 28 different applications, of 3 languages (english, spanish, french) by phone or email.

Developed emergency skills and team working.

Kamel Khomri, Société Générale, head of VIP service

kamel.khomri@socgen.com

• Installed, configured, tested and maintained operating systems, application software, and system management tools in Okaïdi and Jacadi's stores around the world.
• Managed inventory control for IT equipment, ensuring availability of critical resources when needed for repairs or replacements.
• Served as a trusted advisor on technology-related matters within the organization, offering expert guidance on best practices and industry trends.
• Provided remote support for sales staff across multiple locations, in 3 languages (english, spanish, french), ensuring consistent service levels regardless of location.

• Translated documents from French to Spanish for spanish and south-american students, and provided real-time interpretation services during classes, conferences, contributing to seamless communication between speakers and attendees in the theological course of the Aula Dei charterhouse, managed by a french community of priests and nuns.
• Interpretation of daily mass
• Assisted non-native Spanish-speaking colleagues with document editing and communication quality.
• Specialized in translating complex technical documents, ensuring accuracy and clarity for students.
• Assisted foreign language-speaking clients with inquiries.

• Guided groups of up to 50 people from France and Belgium on 12-days scheduled tours through California, Arizona, Nevada and Utah.
• Built personal relationships with guests to promote positive experiences. 24-hour availability.
• Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
• Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
• Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
• Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.

• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track in commercial fairs.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.

• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors, in Spanish, French and English.
• Improved overall guest experience by providing exceptional customer service at all touchpoints within the museum.
• Collaborated with volunteer docents to provide ongoing training and development opportunities that improved overall tour quality.
• Facilitated connections between visitors and artwork by encouraging thoughtful conversations during guided tours.

• Manager's direct and only assistance in a french cheese factory.
• Created and updated records and files to maintain document compliance.
• Provided administrative support and internal and external communication during key projects.
• Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Prepared and charted data and metrics for detailed status reports.

• Weekly wrote about artistic events for this famous diary in northern France.
• Conducted interviews with artists and celebrities.

• Developed custom illustrations and graphics to enhance the visual appeal of print and digital materials.
• Increased client satisfaction by developing innovative and eye-catching graphic designs for various projects.
• Worked with creative teams to develop concept designs for campaigns that resonated with target audiences.
• Collaborated with marketing and advertising teams to maintain brand consistency across campaigns.

• Designed print collateral including direct mailers and event invitations contributing to successful outreach campaigns.
• Conducted market research to inform design choices tailored to target audience preferences, increasing relevance of marketing materials.
• Enhanced brand recognition by designing visually appealing marketing materials such as logos, brochures, and advertisements.
• Developed creative design for print materials, brochures, banners, and signs.
• Continuously researched industry trends and incorporated contemporary design elements in marketing materials, keeping the brand current and engaging for audiences.

• Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
• Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.
• Ensured a high level of customer satisfaction with prompt resolution of software, hardware, and network problems.
• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.