Summary
Work History
Education
Skills
Certificationscourses
References
Languages
Timeline
Generic
Jenifer Muñoz

Jenifer Muñoz

Public Administrator

Summary

A highly motivated and adaptable professional with extensive experience in client services, medical interpretation, and virtual assistance. Fluent in English (C2), with intermediate German proficiency (B1) and native Spanish. Proven ability to work under pressure, meet deadlines, and excel in team environments as well as independently. Strong problem-solving abilities and customer service skills.

Work History

Admissions Executive (Sales)

Language Line Solutions (Teleperformance)
01.2024
  • Interpreted English and Spanish for medical, clinical, educational, and legal situations, following strict protocols
  • Managed customer relationships and provided personalized guidance, contributing to educational growth.

Sales Consultant

Filadd
01.2023
  • Provided personalized guidance and follow-up to students
  • Established competitive pricing and efficiently handled remote work using WATI b2b.

Client Services and Administrative Support

Provida
01.2022
  • Educated clients on Chilean Social Security
  • Performed administrative tasks, including email communication and managing digital platforms.

Data Coordinator

Aiep
01.2021
  • Handled databases of potential students using Microsoft Dynamics
  • Conducted customer outreach and provided information on academic programs.

Travel Assistant Coordinator

Mok Travel
01.2014
  • Coordinated medical assistance for insured clients abroad
  • Managed inbound and outbound calls, emails, and ERP ticketing, primarily in English and Portuñol.

Intern - Customer Service

LATAM Airlines
01.2011
  • Assisted with lost luggage, passenger seat changes, and other customer service tasks in the international boarding area.

Education

Bachelor of Public Administration - Public Administration

Instituto Profesional Latinoamericano De Comercio
10.2023

Tourism and Hospitality Technician - undefined

ICEL

Skills

MS Office (Word, Excel, Outlook, PowerPoint, OneNote, Access)

Certificationscourses

  • EF SET English Certificate: C2 Proficient, EF SET, July 2024, https://cert.efset.org/VU3ezW
  • Social Network Marketing Course, IPLACEX, December 2022
  • Introduction to Data Analysis, LinkedIn, January 2023

References

Malena Acuña, Sales Manager at Filadd, +54 9 351 245-1288

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Upper intermediate (B2)

Timeline

Admissions Executive (Sales)

Language Line Solutions (Teleperformance)
01.2024

Sales Consultant

Filadd
01.2023

Client Services and Administrative Support

Provida
01.2022

Data Coordinator

Aiep
01.2021

Travel Assistant Coordinator

Mok Travel
01.2014

Intern - Customer Service

LATAM Airlines
01.2011

Bachelor of Public Administration - Public Administration

Instituto Profesional Latinoamericano De Comercio

Tourism and Hospitality Technician - undefined

ICEL
Jenifer MuñozPublic Administrator