Joaquin Almeyda Diaz

Bastronic Electrónica y Telecomunicaciones

Copiapo

04.2023 - Current

Implemented internal quality standards to secure electronic records integrity.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Monitored systems in operation and quickly troubleshot errors.
Executed technology implementation projects with minimal downtimes and business disruptions.
Maintained office PCs, networks and mobile devices.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Configured systems according to prescribed software and hardware frameworks.
Established, repaired and optimized networks by installing wiring, cabling and devices.

Santiago Metals Proyecto Dos limitada

Copiapo

08.2022 - 02.2023

Proved successful working within tight deadlines and a fast-paced environment.
Exercised leadership capabilities by successfully motivating and inspiring others.
Developed and maintained courteous and effective working relationships.
Proven ability to learn quickly and adapt to new situations.
Back Office support for the entire operation: ERP systems support (Softland and others).
Microsoft Office support.
Level 1 and 2 support assistance.
Technical support both on-site and remotely (Anydesk, Teamviewer, Remote Desktop).
Development and programming of network equipment to address various operational needs.
Configuration and optimization of wireless links to ensure efficient and reliable connectivity.
Conduct analysis and quality of service (QoS) testing to ensure proper performance of telecommunications systems and networks.
Conduct research and evaluations to identify and select new and emerging technologies that can enhance existing telecommunications systems and networks.
Manage telecommunications projects, including planning, coordination, and supervision of activities and resources.

Pampa Camarones SpA

Arica

07.2019 - 07.2022

Provided secondary training to personnel struggling with technological tools and systems.
Executed troubleshooting and server support in both in-person and remote situations.
Authored technical guidance explainers and whitepapers on systems for use by senior leadership.
Performed scheduled service work, installations, testing and repairs.
Identified and corrected system faults to minimize operational system downtime.
Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
Monitored ongoing technical compliance with applicable laws and regulations.
Offered troubleshooting via voice and text chat, maintaining resolution rates of 95%.
Provided technical support in both on-site and telephone consultations.
Oversaw quality assurance management and offered suggested recommendations.
Maintained service schedule for software and hardware.
Produced reports on success rates and remedial requirements.
Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Managed use of various types of databases and configured, installed and upgraded new ones.
Resolved issues related to operational components for LAN, WAN and voice systems.
Participated in system development life cycle from requirements analysis through system implementation.
Managed and monitored installed systems for highest level of availability.
Provided 2nd and 3rd level technical support and troubleshooting to internal clients.

Freelancer

Santiago

10.2017 - 06.2019

Cultivated interpersonal skills by building positive relationships with others.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Organized and detail-oriented with a strong work ethic.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Paid attention to detail while completing assignments.
Gained strong leadership skills by managing projects from start to finish.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proved successful working within tight deadlines and a fast-paced environment.
Developed strong communication and organizational skills through working on group projects.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Skilled at working independently and collaboratively in a team environment.
Identified issues, analyzed information and provided solutions to problems.

Summary