Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
CustomerServiceRepresentative

Jonathan Borquez

English-Spanish Interpreter And Translator Network Administration Technician
Pirque,RM

Summary

Experienced professional in customer support and solutions with a proven track record of resolving complex issues, fostering positive client relationships, and driving team collaboration. Strong adaptability, communication, and problem-solving abilities enable effective responses to evolving customer needs. Known for reliability, exceptional results, and a continuous focus on improvement.

Overview

20
20
years of professional experience
2008
2008
years of post-secondary education
1
1
Certificate
2
2
Languages

Work History

Customer Solution Representative

FedEx Express, Transporte
08.2021 - Current
  • Conducted evaluation activities aligned with company policies, issued reports, and provided feedback to executives to improve service quality. Additionally, I handled customer service via the call center, offering shipment information and providing technical support.
  • Boosted company reputation by providing exceptional customer support, leading to increased positive feedback from clients.
  • Assisted in training new Customer Solutions Representatives, sharing best practices for effective communication and problem-solving skills.

Commercial Executive

Claro Chile, Telecomunicaciones
03.2013 - 06.2020
  • Increased sales revenue by developing and maintaining strong relationships with key clients.
  • Implemented effective sales strategies for consistent growth in market share.

Technical Sales and Support Executive

Wired Crossing Networks, Tecnologías de Información
02.2012 - 12.2012
  • Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
  • Enhanced customer satisfaction by addressing and resolving technical issues promptly.
  • Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.

Call Center Agent

Teleperformance, Telecomunicaciones
12.2011 - 02.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.


Restaurant Waiter

Xie Y Lee, Hotelería / Restaurantes
10.2006 - 11.2010
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Data Entry Clerk

Microsystem, Informática / Tecnología
10.2005 - 08.2006
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.

Education

Certificate of Technical Studies - Network Administration,Cibersecurity,Networking

IACC Institute
Santiago, Chile
05.2021 - 01.2024

Curse - Introduction To Cisco Packet Tracer

Cisco Networking Academy
Santiago, Chile
05.2024 - 01.2024

Curse - Fundamentals of Networking

Cisco Networking Academy
Santiago, Chile
01.2024 - 01.2024

Curse - Introduction To Cybersecurity

Cisco Networking Academy
Santiago
01.2024 - 01.2024

Curso - Network Devices And Initial Configuration

Cisco Networking Academy
01.2024 - 01.2024

Skill Develoment - Intermediate Level Excel

University of Chile FEN Alumni Community
Santiago, Chile
01.2022 - 01.2022

Titulado - Translation And Interpretation, English-Spanish

INCENI Interpreter School – Technical Training Center
Santiago
05.2007 - 01.2011

Graduate Certificate - High School Education

High School Education Alcalde Jorge Indo
Quilicura, Chile
12-2002

Skills

Organization

Certification

Drive License B,C Class

Timeline

Curse - Introduction To Cisco Packet Tracer

Cisco Networking Academy
05.2024 - 01.2024

Curse - Fundamentals of Networking

Cisco Networking Academy
01.2024 - 01.2024

Curse - Introduction To Cybersecurity

Cisco Networking Academy
01.2024 - 01.2024

Curso - Network Devices And Initial Configuration

Cisco Networking Academy
01.2024 - 01.2024

Skill Develoment - Intermediate Level Excel

University of Chile FEN Alumni Community
01.2022 - 01.2022

Customer Solution Representative

FedEx Express, Transporte
08.2021 - Current

Certificate of Technical Studies - Network Administration,Cibersecurity,Networking

IACC Institute
05.2021 - 01.2024

Commercial Executive

Claro Chile, Telecomunicaciones
03.2013 - 06.2020

Technical Sales and Support Executive

Wired Crossing Networks, Tecnologías de Información
02.2012 - 12.2012

Call Center Agent

Teleperformance, Telecomunicaciones
12.2011 - 02.2012

Titulado - Translation And Interpretation, English-Spanish

INCENI Interpreter School – Technical Training Center
05.2007 - 01.2011

Restaurant Waiter

Xie Y Lee, Hotelería / Restaurantes
10.2006 - 11.2010

Data Entry Clerk

Microsystem, Informática / Tecnología
10.2005 - 08.2006

Graduate Certificate - High School Education

High School Education Alcalde Jorge Indo

Work Availability

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Jonathan BorquezEnglish-Spanish Interpreter And Translator Network Administration Technician