Jonathan Borquez
English-Spanish Interpreter And Translator Network Administration Technician
Pirque,RM
Summary
Experienced professional in customer support and solutions with a proven track record of resolving complex issues, fostering positive client relationships, and driving team collaboration. Strong adaptability, communication, and problem-solving abilities enable effective responses to evolving customer needs. Known for reliability, exceptional results, and a continuous focus on improvement.
Overview
20
20
years of professional experience
2008
2008
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Customer Solution Representative
FedEx Express, Transporte
08.2021 - Current
- Conducted evaluation activities aligned with company policies, issued reports, and provided feedback to executives to improve service quality. Additionally, I handled customer service via the call center, offering shipment information and providing technical support.
- Boosted company reputation by providing exceptional customer support, leading to increased positive feedback from clients.
- Assisted in training new Customer Solutions Representatives, sharing best practices for effective communication and problem-solving skills.
Commercial Executive
Claro Chile, Telecomunicaciones
03.2013 - 06.2020
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Implemented effective sales strategies for consistent growth in market share.
Technical Sales and Support Executive
Wired Crossing Networks, Tecnologías de Información
02.2012 - 12.2012
- Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
Call Center Agent
Teleperformance, Telecomunicaciones
12.2011 - 02.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Restaurant Waiter
Xie Y Lee, Hotelería / Restaurantes
10.2006 - 11.2010
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Data Entry Clerk
Microsystem, Informática / Tecnología
10.2005 - 08.2006
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
Education
Certificate of Technical Studies - Network Administration,Cibersecurity,Networking
IACC Institute
Santiago, Chile 05.2021 - 01.2024
Curse - Introduction To Cisco Packet Tracer
Cisco Networking Academy
Santiago, Chile 05.2024 - 01.2024
Curse - Fundamentals of Networking
Cisco Networking Academy
Santiago, Chile 01.2024 - 01.2024
Curse - Introduction To Cybersecurity
Cisco Networking Academy
Santiago 01.2024 - 01.2024
Curso - Network Devices And Initial Configuration
Cisco Networking Academy
01.2024 - 01.2024
Skill Develoment - Intermediate Level Excel
University of Chile FEN Alumni Community
Santiago, Chile 01.2022 - 01.2022
Titulado - Translation And Interpretation, English-Spanish
INCENI Interpreter School – Technical Training Center
Santiago 05.2007 - 01.2011
Graduate Certificate - High School Education
High School Education Alcalde Jorge Indo
Quilicura, Chile12-2002
Skills
Organization
CRM software
Client retention strategies
Goal setting and achievement
Teamwork
Call center experience
Problem-solving skills
Computer skills
Customer service
Microsoft office
Multitasking
Excellent communication
Customer relations
Self motivation
Adaptability and flexibility
Effective communication
Team collaboration
Customer education
Professionalism
Verbal and written communication
Cultural sensitivity
Sales expertise
Certification
Drive License B,C Class
Timeline
Curse - Introduction To Cisco Packet Tracer
Cisco Networking Academy
05.2024 - 01.2024
Curse - Fundamentals of Networking
Cisco Networking Academy
01.2024 - 01.2024
Curse - Introduction To Cybersecurity
Cisco Networking Academy
01.2024 - 01.2024
Curso - Network Devices And Initial Configuration
Cisco Networking Academy
01.2024 - 01.2024
Skill Develoment - Intermediate Level Excel
University of Chile FEN Alumni Community
01.2022 - 01.2022
Customer Solution Representative
FedEx Express, Transporte
08.2021 - Current
Certificate of Technical Studies - Network Administration,Cibersecurity,Networking
IACC Institute
05.2021 - 01.2024
Commercial Executive
Claro Chile, Telecomunicaciones
03.2013 - 06.2020
Technical Sales and Support Executive
Wired Crossing Networks, Tecnologías de Información
02.2012 - 12.2012
Call Center Agent
Teleperformance, Telecomunicaciones
12.2011 - 02.2012
Titulado - Translation And Interpretation, English-Spanish
INCENI Interpreter School – Technical Training Center
05.2007 - 01.2011
Restaurant Waiter
Xie Y Lee, Hotelería / Restaurantes
10.2006 - 11.2010
Data Entry Clerk
Microsystem, Informática / Tecnología
10.2005 - 08.2006
Graduate Certificate - High School Education
High School Education Alcalde Jorge Indo
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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