JUAN LUIS MUÑOZ
Santiago
Summary
- Systems Administrator with 7 years of experience in the field, always giving the best with a high level of commitment. Always empathetic when facing an issue. If there is something I don't know, I look for it and learn it.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
SENIOR IT CONSULTANT
Smith
04.2023 - Current
- Collaborated with cross-functional teams to develop integrated technology strategies that aligned with business goals.
- Implemented cybersecurity best practices to safeguard organizational assets against potential threats.
- Conducted comprehensive IT audits, identifying potential vulnerabilities and recommending actionable improvements.
- Spearheaded the migration of legacy systems to modern platforms, minimizing downtime and maximizing end-user satisfaction.
- Built strong relationships with key stakeholders, fostering open communication channels for successful project outcomes.
- Onboarding and Offboarding tasks of all user´s company.
SYSTEM ADMINISTRATOR
Smith
3 2022 - 03.2023
- I currently work as a Systems Administrator at Smith, a North American company focused on E-commerce, where solutions are provided to requirements made by users, using good communication in English.
- Deliver support to latin american and north american users with their IT requests wether be Hardware and Software issues with an excellent english communication.
- Leverage apps like Office 365, Entra ID (Azure), Knowbe4 Security in order to maintain the infrastructure secure.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
ADMINISTRADOR DE SISTEMAS
Socofin S.A
01.2019 - 01.2022
- Constant Infrastructure Management using Cloud-based tools such as Office 365, Azure and SQL.
- Consistently meeting my short and long term goals.
- Empathetic and calm management of user complains.
- Maintenance and configuration of the company's on-premise Servers.
- Solving tasks using various technological tools such as Office 365,Microsoft Configuration Manager and Active Directory.
- Onboarding and offboarding tasks for the different users of the company.
- SOX controls.
- Running computer backups on tapes.
- Steps to Production executed in SQL.
- Level 1 and Level 2 solutions for more than 1,000 users residing in the company.
- Preparation and configuration of its equipment, using WSUS for a much more efficient deployment.
- In charge of the computer laboratory where the different equipment is prepared, solving problems related to Hardware and Software Dispatch of equipment to the different branches.
TECNICO SOPORTE SENIOR
Socofin S.A
01.2015 - 01.2019
- Level 1 and Level 2 solutions for more than 1,000 users residing in the company
- Preparation and configuration of its equipment, using WSUS for a much more efficient deployment.
TECNICO SOPORTE
Socoñ S.A.
01.2012 - 01.2015
- Level 1 and Level 2 solutions for more than 1,000 users residing in the company.
- Preparation and configuration of its equipment, using WSUS for a much more efficient deployment.
PRACTICANTE DE INFORMÁTICA
Socoñ S.A.
01.2011 - 01.2012
Education
TECNICO MEDIO EN TELECOMUNICACIONES -
Liceo Politecnico Andes, DUOC
Santiago, Chile 01.2007 - 05.2011
Skills
System monitoring
Birthdate
02/13/93
Personal Information
Nationality: Chilena
Additional Information
CERTIFICATES AND COURSES:
- Microsoft Configuration Manager 2012, completed at Sonda S.A (2015).
- Azure Fundamentals AZ-900 completed at PERSONVUE (2022)
- Microsoft 365 Fundamentals MS-900 completed at PERSONVUE (2023).
AWARDS:
· Outstanding Worker for the IT Department 2013 (Socofin S.A).
· Outstanding Worker for the IT Department 2016 (Socofin S.A).
· Outstanding Worker for the IT Department 2018 (Socofin S.A).
Languages
English
Advanced (C1)
Timeline
SENIOR IT CONSULTANT
Smith
04.2023 - Current
ADMINISTRADOR DE SISTEMAS
Socofin S.A
01.2019 - 01.2022
TECNICO SOPORTE SENIOR
Socofin S.A
01.2015 - 01.2019
TECNICO SOPORTE
Socoñ S.A.
01.2012 - 01.2015
PRACTICANTE DE INFORMÁTICA
Socoñ S.A.
01.2011 - 01.2012
TECNICO MEDIO EN TELECOMUNICACIONES -
Liceo Politecnico Andes, DUOC
01.2007 - 05.2011
SYSTEM ADMINISTRATOR
Smith
3 2022 - 03.2023