Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Perez

Santiago

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Data Analyst

One Forma
06.2023 - 10.2024
  • Enhanced AI-based mapping module through geospatial data optimization in Santiago, Chile.
  • Utilized data visualization tools to effectively communicate business insights.
  • Designed evaluations that significantly increased the precision of the AI model in Android app.


CRA Monitoring Executive

Securitas Direct
04.2021 - 06.2023
  • Managed customer inquiries via phone and provided guidance on alarm system usage
  • Conducted training sessions for alarm system operation
  • Informed customers about triggered devices and system status
  • Assisted with website navigation and usage-related queries
  • Handled complaint reception, documentation, and appropriate escalation
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.

Ejecutivo Implementador Banco Chile

Computer Generated Solutions Chile S.A.
06.2019 - 03.2021
  • Provided customer support for Banco de Chile clients via phone
  • Conducted training on the use of Banconexion 2.0 platform
  • Addressed inquiries about platform features, including payroll management and tax payments
  • Managed complaint resolution and proper routing
  • Developed and published Service Level Agreements (SLAs) and KPI reports using Excel and reporting systems

Customer Service Backoffice Analyst (Telecom Project)

Konecta Chile
02.2019 - 09.2019
  • Handled inbound customer service requests
  • Managed resolution commitments for claims and special cases
  • Escalated generated tickets to relevant resolution teams
  • Analyzed customer accounts receivable and reported to management
  • Coordinated operation through meetings with various teams
  • Achieved set goals under the management's direction

Digitization Administrative

Kronox LTDA
03.2015 - 02.2019
  • Received, processed, and digitized various documents for ISAPRES
  • Organized and inventoried important documents such as licenses, affiliation letters, notifications, etc
  • Maintained a database of received ISAPRE documents
  • Prepared Excel-based reports and statistics for SLA metrics

Education

Bachelor of Engineering Technology - Electronic Engineering

Universidad Nacional Experimental Del Táchira
Venezuela
11-2024

Skills

  • Office Management Techniques
  • UNIX platform
  • Administrative Support
  • Banking Operations
  • Intermediate Excel
  • Sales Techniques
  • SQL Database Analysis
  • Intermediate SAP Proficiency
  • Machine learning
  • Data visualization and presentations
  • Customer Support
  • Python programming

Timeline

Data Analyst

One Forma
06.2023 - 10.2024

CRA Monitoring Executive

Securitas Direct
04.2021 - 06.2023

Ejecutivo Implementador Banco Chile

Computer Generated Solutions Chile S.A.
06.2019 - 03.2021

Customer Service Backoffice Analyst (Telecom Project)

Konecta Chile
02.2019 - 09.2019

Digitization Administrative

Kronox LTDA
03.2015 - 02.2019

Bachelor of Engineering Technology - Electronic Engineering

Universidad Nacional Experimental Del Táchira

Similar Profiles

CREATE PROFILE
Julie Perez