Julieta Vera

• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collected room deposits, fees and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
• Completed late check-ins and directed guests to rooms and facilities.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Greeted new customers, discussed specials and took drink orders.

• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collected room deposits, fees and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
• Completed late check-ins and directed guests to rooms and facilities.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Resolved service-related problems and documented actions in system.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
• Assisted customers in entering and exiting rides, providing balance support and general directions.
• Engaged safety devices and monitored attraction during operation to reduce safety risks.

Focused on Special Interests Tourism in Los Lagos region, Chile

(adventures, Rural, indigenous tourism, among others)

• Evaluated training needs and developed appropriate class offerings.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Developed and prepared lessons and recommended curricula changes and supplemental materials.
• Participated in student performance evaluations.
• Planned and documented programs of study meeting individual needs and abilities of students.
• Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
• Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.