Katherinne Piloto Molina
Cypress
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Registered Dental Assistant, Chairside
Family First Dental
Houston
10.2021 - 05.2024
- Promoted teamwork among staff members by actively participating in staff meetings and contributing ideas for improving workplace productivity.
- Managed patient records, ensuring complete accuracy and confidentiality in accordance with HIPAA regulations.
- Supported successful dental treatments by preparing accurate impressions and fabricating custom trays for various procedures.
- Coordinated with dental laboratories to ensure timely delivery of prosthodontic devices and other materials required for patient care.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
Family First Dental
Houston
10.2021 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Certificate -
UT At Austin
Texas 10.2021 - 05.2024
Skills
Telephone skills
Timeline
Registered Dental Assistant, Chairside
Family First Dental
10.2021 - 05.2024
Receptionist
Family First Dental
10.2021 - 05.2024
Certificate -
UT At Austin
10.2021 - 05.2024
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