Hi, I’m
Larene 'Aster' Paik
Seoul, South Korea
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements.
- Team player with exceptional listening and critical thinking skills. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
6
years of professional experience
4
Languages
17
years of post-secondary education
Work History
ErgonomicsSeoul
Book Editer
2022.01 - 2022.08 (7 education.months_Label)
Job overview
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened language skills through meticulous teaching skills and sentence refinement.
Philos AcademyDaegu
Composition Teacher
05.2020 - 05.2021
Job overview
- Participated in 1 year department and employee team meetings to discuss student performance and academic achievement
- Created curricula, tests and exams to reinforce student learning in Essay for
- Korean SAT subject
- Prepared lesson plans for over 8 classes per week to accommodate students with varying proficiency levels
- Provided academic advisement and educational guidance for adult learners using constructive feedback, in-person facilitation, contact calls and emails.
- Developed online resources to supplement traditional course materials.
New EastSeoul
Paralegal
05.2020 - 08.2020
Job overview
- Sea Law Firm, Seochogu, Seoul
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers
- Prepared legal briefs, motions and pleadings.
The Q EscapeSeoul
Customer Service Manager
03.2018 - 05.2020
Job overview
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Marketing, live chat services and social media
- Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Described and explained details about product options to inform customers and guide purchasing decisions
SUBWAY®RestaurantsSeoul
Customer Service Assistant
07.2016 - 10.2016
Job overview
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Education
Kyunghee UniversitySeoul
Bachelor of Science from Geography
03.2016 - Current
Kyunghee UniversitySeoul
Bachelor of Arts from Philosophy
03.2016 - Current
Gwanak HighscoolSeoul
High School Diploma
03.2013 - 02.2016
Skills
- Business and Analytic writing
- Verbal and Written Communication
- MS Office (Word, Excel, Powerpoint)
- Research Skills
- Translate Skills
- Editing Skills
- English, Japanese, and Spanish Speaking
- Complaint resolution
- Report preparation
- Customer service
- Customer assistance
- Staff Training and development
- Staff Management
- Time management skills
- Effective workflow management
Timeline
Book Editer
Ergonomics
2022.01 - 2022.08 (7 education.months_Label)
Composition Teacher
Philos Academy
05.2020 - 05.2021
Paralegal
New East
05.2020 - 08.2020
Customer Service Manager
The Q Escape
03.2018 - 05.2020
Customer Service Assistant
SUBWAY®Restaurants
07.2016 - 10.2016
Kyunghee University
Bachelor of Science from Geography
03.2016 - Current
Kyunghee University
Bachelor of Arts from Philosophy
03.2016 - Current
Gwanak Highscool
High School Diploma
03.2013 - 02.2016
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