Leyla Cárdenas Vásquez

• Developed and maintained strategic client relationships by understanding business needs, driving retention, satisfaction, and long-term growth.
• Managed the full sales cycle, from prospecting and proposal development to negotiation and closing, ensuring a seamless and value-driven client experience.
• Collaborated with cross-functional teams to design and deliver tailored digital and data solutions that enhanced service quality and client engagement.
• Conducted market and competitive analyses to identify new business opportunities, contributing to portfolio expansion and stronger market positioning.
• Utilized CRM systems to track client interactions, generate insights, and support strategic decision-making.
• Led client feedback sessions, transforming insights into actionable strategies that improved service delivery and loyalty.
• Secured new business opportunities through strategic networking, relationship building, and collaboration with internal teams to develop comprehensive client proposals.
• Oversaw revenue models, operational processes, and customer engagement strategies to ensure consistent delivery and business growth.

Key Achievements:

• Achieved a 109% revenue growth in the Koandina (Coca-Cola Chile) account between March 2024 and March 2025, strengthening the client relationship and expanding solution adoption.
• Led EPAM’s first participation in Coca-Cola Data Week Latam, organized by the Organized by the Data Analytics and AI Management Division, showcasing innovative solutions alongside the Senior Delivery Manager of Data & Analytics and the Data Scientist Lead.
• Closed EPAM’s first joint cloud deal with AWS in Chile together with the Head of Unit of DevOps Latam and with the support of the practice, securing USD 72,000 in AWS funding to deliver an Azure-to-AWS migration assessment and implementation. This milestone marked the beginning of a close working relationship with AWS in the local market, strengthening EPAM’s cloud strategy and consolidating its technical capabilities across the region.
• Coordinated EPAM’s first participation in Technovation Girls Chile, a global STEM and entrepreneurship program for young women, as part of the company’s ESG and volunteer initiatives.
  Collaborated with EPAM’s volunteer team to mentor and support participants, promoting technology education and gender inclusion in STEM fields.
  The initiative reached over 20,000 people nationwide through social media and community engagement, amplifying EPAM’s visibility and social impact in Chile.
• Acquired new corporate clients across the Payments, SaaS Education, and High-Tech sectors, including Transbank, UPlanner, and Thomson Reuters Chile, diversifying and expanding EPAM’s strategic account portfolio.

• Developed and maintained strong client relationships, leading to increased customer retention and satisfaction across the region.
• Identified new market opportunities through diligent research and networking.
• Met existing customers to review current services and expand sales opportunities.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Collaborated closely with strategic partners such as Oracle and Salesforce to deliver integrated technology solutions and expand service offerings.

Key Achievement:

• Led the professional services tender process for Salesforce staff augmentation with Banco BCI, which was successfully awarded and was projected to drive a 30% annual growth in recurring revenue, strengthening OneInfo Consulting’s positioning within the financial sector.
• Developed new business opportunities with Tanner Servicios Financieros, increasing recurring revenue by 20% through long-term service agreements.

• Expanded key account base by identifying and cultivating new business opportunities.
• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
• Utilized CRM tools to track client interactions and performance metrics, enhancing overall account strategy and decision-making.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
• Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.