Lizardi Castro
Puerto Montt
Summary
Proven track record in enhancing guest experiences and operational efficiency, notably at Kalahari Resorts Dells. Mastered customer engagement and cleanliness standards, leading to significant service improvements. Skilled in cash handling and fostering team collaboration, my approach consistently elevates guest satisfaction and streamlines service delivery.
Overview
5
5
years of professional experience
Work History
Server
Sundara Inn And Spa
12.2023 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Laundry Operator
Wilderness Resort
10.2022 - 11.2023
- Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
- Increased productivity with consistent attention to detail while inspecting garments for stains, tears, or needed repairs.
- Streamlined workflow by effectively loading and unloading washers and dryers according to capacity guidelines.
- Improved laundry efficiency by implementing a systematic approach to sorting, washing, and folding garments.
Housekeeping Room Attendant
Kalahari Resorts Dells
01.2019 - 09.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
High School Diploma -
U.E Fray Victor Carvajal
Kamarata07-2009
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Service prioritization
- Team collaboration
Timeline
Server
Sundara Inn And Spa
12.2023 - 03.2024
Laundry Operator
Wilderness Resort
10.2022 - 11.2023
Housekeeping Room Attendant
Kalahari Resorts Dells
01.2019 - 09.2022
High School Diploma -
U.E Fray Victor Carvajal
Similar Profiles
ALINA ROXANA ARUSTEIALINA ROXANA ARUSTEI
SERVER/Bartender at Sundara Inn And SpaSERVER/Bartender at Sundara Inn And Spa
KELLY MARSHALLKELLY MARSHALL
NIGHT AUDITOR at Sundara Inn & SpaNIGHT AUDITOR at Sundara Inn & Spa
Erin SmithErin Smith
Owner & Chief Operating Officer at Sundara Holistic Health and Wellness LLCOwner & Chief Operating Officer at Sundara Holistic Health and Wellness LLC