MS Office package
Lorena Ghirardelli
Assistant, Executive/ Administrative
Santiago
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional internal customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Administrative Assistant to the General Manager
Abengoa Chile SA
Santiago
08.2018 - Current
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
- Maintained corporate records, personal financial statements and employee personnel files.
- Managed office by ordering office supplies and maintaining office equipment.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
- Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Executed record filing system to improve document organization and management.
Manager /Sr Manager Assistant
Fedex Express Agencia en Chile
Santiago
04.1998 - 11.2017
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Bilingual Receptionist/Coaching Intern
The Wall Street Institute
Santiago
01.1998 - 03.1998
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Bachelor's Degree in Education of English - Education
Universidad De Santiago De Chile USACH
Santiago - Chile 03.1992 - 12.1996
Technical Degree in International Commerce - International Commerce
Esucomex
Santiago 03.1997 - 12.1999
Technical Degree in Business Administration - Business Administration
IACC
Santiago. Chile 07.2021 - Current
Skills
Office administration
undefinedSoftware
Oracle, SAP
Interests
Music (Jazz, Classical)
Trekking
Healthy habits
Timeline
Technical Degree in Business Administration - Business Administration
IACC
07.2021 - Current
Administrative Assistant to the General Manager
Abengoa Chile SA
08.2018 - Current
Manager /Sr Manager Assistant
Fedex Express Agencia en Chile
04.1998 - 11.2017
Bilingual Receptionist/Coaching Intern
The Wall Street Institute
01.1998 - 03.1998
Technical Degree in International Commerce - International Commerce
Esucomex
03.1997 - 12.1999
Bachelor's Degree in Education of English - Education
Universidad De Santiago De Chile USACH
03.1992 - 12.1996
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