MS Office package
Lorena Ghirardelli
Assistant, Executive/ Administrative
Santiago
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional internal customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Administrative Assistant to the General Manager
Abengoa Chile SA
Santiago
08.2018 - Current
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
- Maintained corporate records, personal financial statements and employee personnel files.
- Managed office by ordering office supplies and maintaining office equipment.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
- Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Executed record filing system to improve document organization and management.
Manager /Sr Manager Assistant
Fedex Express Agencia en Chile
Santiago
04.1998 - 11.2017
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Bilingual Receptionist/Coaching Intern
The Wall Street Institute
Santiago
01.1998 - 03.1998
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Bachelor's Degree in Education of English - Education
Universidad De Santiago De Chile USACH
Santiago - Chile 03.1992 - 12.1996
Technical Degree in International Commerce - International Commerce
Esucomex
Santiago 03.1997 - 12.1999
Technical Degree in Business Administration - Business Administration
IACC
Santiago. Chile 07.2021 - Current
Skills
Office administration
Meeting minutes
Travel administration
Documentation and reporting
Legal administrative support
Documentation and control
Quality assurance
Software
Oracle, SAP
Interests
Music (Jazz, Classical)
Trekking
Healthy habits
Timeline
Technical Degree in Business Administration - Business Administration
IACC
07.2021 - Current
Administrative Assistant to the General Manager
Abengoa Chile SA
08.2018 - Current
Manager /Sr Manager Assistant
Fedex Express Agencia en Chile
04.1998 - 11.2017
Bilingual Receptionist/Coaching Intern
The Wall Street Institute
01.1998 - 03.1998
Technical Degree in International Commerce - International Commerce
Esucomex
03.1997 - 12.1999
Bachelor's Degree in Education of English - Education
Universidad De Santiago De Chile USACH
03.1992 - 12.1996