Gender violence
Loreto Islavenka Silva
Commercial Engineer
Iquique,TA
Summary
Experienced Contract and Customer Service with over twenty two years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic Professional Management Control eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of goals and training in communication. Motivated to learn, grow and excel in Sales Industry.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Professional Management Control
FUNDACION PRODEMU
IQUIQUE, TARAPACA
06.2020 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Onboarded new temps by entering into Microsoft office and setting up in time clock.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Supervised work of contracted employees to keep on task for timely completion.
Contract Manager
IQUIQUE FREE ZONE (DUTY FREE)
IQUIQUE, TARAPACA
01.2015 - 03.2018
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Maintained database for with contract, vendor and customer information.
- Analyzed new laws and regulations to identify required changes and proactively adjust systems.
- Negotiated and administered leasing and service contracts for diferent business.
- Compiled required documentation to keep contracts compliant with technicians requirements.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Client Services Manager
IQUIQUE FREE ZONE (DUTY FREE )
IQUIQUE, TARAPACA
05.2009 - 02.2015
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Education
MBA - People Management
Pontifical Catholic University of Chile
Santiago 01.2021 - 12.2021
MBA - Faculty of Economic Sciences
University of Chile
Santiago 01.2009 - 12.2010
Bachelor of Science - Faculty of Economic Sciences
Arturo Prat University
Iquique 01.2010 - 12.2012
Bachelor of Science - Communications Faculty
DUOC UC
SANTIAGO 03.1996 - 12.1999
GED -
IQUIQUE ENGLISH COLLEGE
IQUIQUE 03.1988 - 12.1991
Skills
Internal control management
Quality Control Management
Risk management abilities
Complaint resolution
Key stakeholder relationship building
CRM
International sales support
Administrative support
Bilingual [Type]
Active Listening
Leadership
Customer Service
Collaboration
Interpersonal Communication
Teamwork and Collaboration
Computer Skill
Interests
Community Help
Timeline
MBA - People Management
Pontifical Catholic University of Chile
01.2021 - 12.2021
Professional Management Control
FUNDACION PRODEMU
06.2020 - Current
Contract Manager
IQUIQUE FREE ZONE (DUTY FREE)
01.2015 - 03.2018
Bachelor of Science - Faculty of Economic Sciences
Arturo Prat University
01.2010 - 12.2012
Client Services Manager
IQUIQUE FREE ZONE (DUTY FREE )
05.2009 - 02.2015
MBA - Faculty of Economic Sciences
University of Chile
01.2009 - 12.2010
Bachelor of Science - Communications Faculty
DUOC UC
03.1996 - 12.1999
GED -
IQUIQUE ENGLISH COLLEGE
03.1988 - 12.1991