Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Work Preference
BusinessDevelopmentManager
Luisa Ortiz Piza

Luisa Ortiz Piza

Santiago

Summary

Successful Executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Loyalty Executive

Verisure
01.2022 - 03.2024
  • Maximizing loyalty and building long-lasting relationships with customers through lead management, increasing the frequency of use of the security system, rekindling customers´enthusiasm for the service, avoiding the increase in monthly and yearly attrition.


  • Representation of the company recognition, a reflection of the commitment to the excellence in customer service, backed by high scores in NPS surveys, building customer loyalty through the promotion of brand values and incident resolution quickly and effectively.


  • Online retention management to ensure customer permanence in the company.


Chief Administrative Officer

Ticashop Spa
01.2019 - 07.2021
  • Optimization of workflows in foreign trade, administration and logistics, significantly improving delivery times and operational efficiency through appropriate planning, organization, direction and control. Implementation of corporate branding through the design and maintenance of the website, social networks and promotional materials.


  • Administrative management in human resources, payment of contributions, payroll, creation of employment contracts, bank reconciliation, billing, collection management, dispatch guides, credit notes,use of Defontana ERP and internal tax platform.


  • Translation of technical texts for tenders and/or clients from English to Spanish and vice versa. Direct coordination with suppliers of foreign and national origin for the management of purchase, import and export of products.

Business Assistant

Transworld
01.2017 - 11.2018
  • Creation and implementation of marketing strategies, aimed at consolidating an efficient and precise corporate image, with the aim of increasing customer loyalty by generating and managing databases for monitoring and tracking continuous customer, both recurring and potential.


  • Execution of events, training, certifications, coordination of national and international trips, accommodation, transportation and international fairs for the development of new technologies and brands. Implementation of website, technical and marketing material of the products for each brand and area and management of social networks


  • Translation of technical texts for tenders and/or clients, Interpretation between foreign suppliers and clients at events and meetings from English to Spanish and vice versa.

Marketing Assistant

Inacap
11.2014 - 12.2016
  • Planning, coordination and development of marketing, advertising and public relations activities,boosting visibility and acquisition for INACAP academic programs through the execution of informative talks, participation in university fairs and organization of school visits. Active contribution in the enrollment process and facilitation of vocational workshops, strengthening the student attraction strategy.


  • Managing interactions with large audiences,providing detailed advice on INACAP's educational offering, both at a general and specific level.


  • Registration and update in CRM for the entry of future prospects, captured at the different events held.

Assistant Administrative Secretary

Mutual De Seguridad
01.2010 - 11.2010
  • Coordination of meetings to evaluate the health status of patients, using advanced technological updating clinical records and detailed reports on the health condition of employees to business management.


  • Comprehensive support to the health department, including file organization, answering calls and planning agendas. Reception, classification, control and physical and digital filing of information and documents


  • Assisted in the preparation of reports, presentations, and correspondence for senior management, ensuring accuracy and timely completion.

Education

English Course For Career Development - English Education

Universidad De Delaware
Delaware

Diploma In Marketing Management - Marketing Research

Universidad Adolfo Ibañez
Santiago De Chile

Bachelor in Languages - Language Interpretation And Translation

Universidad Tecnologica De Chile INACAP
Santiago De Chile

Skills

  • Document Translation
  • Cross-cultural communication
  • Customer Relations
  • Marketing
  • Bilingual
  • Database Management
  • Business Administration
  • CRM Management
  • Travel Arrangements
  • Document Preparation
  • Meeting Scheduling
  • Calendar Management

Certification

  • English For Career Development, University of Delaware - Jul. 2021 to Aug. 2021
  • Virtual Assistant, Udemy Academy- Oct. 2021 to Nov.2021
  • SAP Concepts and Initiation - Logali Academy - Present.


Languages

English
Advanced (C1)

Timeline

Customer Loyalty Executive

Verisure
01.2022 - 03.2024

Chief Administrative Officer

Ticashop Spa
01.2019 - 07.2021

Business Assistant

Transworld
01.2017 - 11.2018

Marketing Assistant

Inacap
11.2014 - 12.2016

Assistant Administrative Secretary

Mutual De Seguridad
01.2010 - 11.2010

English Course For Career Development - English Education

Universidad De Delaware

Diploma In Marketing Management - Marketing Research

Universidad Adolfo Ibañez

Bachelor in Languages - Language Interpretation And Translation

Universidad Tecnologica De Chile INACAP

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementFlexible work hoursWork from home option

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Luisa Ortiz Piza