Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Fernando Pillco Cedeño

Summary

Reliable team player committed to building high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Operation Manager

Grupo Plusvida SpA
01.2023 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Managed project budgets, billing, collections, and the financial performance of engagements.
  • Managed the hiring, choosing, orienting, and training of colleagues to maintain office workforce.

Fraud Analyst

Banco Bolivariano C.A
10.2021 - 12.2022
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Recommended anti-fraud processes for changing transaction patterns and trends.
  • Generated suspicious activity reports and risk management reports for Managers.
  • Interacted with banks and customers to validated information and to confirm or cancel authorizations.

Assistant Head Teller

Banco Bolivariano C.A.
10.2019 - 10.2021
  • Ratified loan totals and balanced daily cash deposits with zero error rate.
  • Resolved issues with deposits and open items.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed money orders, ATM transactions, certified checks, penny arcade, and cashier's checks.
  • Organized teller coaching sessions to enforce discipline and behavioral standards.

Teller

Banco Bolivariano C.A.
04.2014 - 09.2019
  • Handled transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts.
  • Identified customer needs, provided information on new products and services, and direct customers to branch representatives as needed.
  • Reconciled cash drawers at the end of your shift, counted and packaged coins and currency, and turned in any excess or damaged currency to the head teller
  • Tracked, recorded, reported, and stored transactional information and special requests.
  • Provided a high level of customer service, offering answers and assistance with a smile.

Education

Master of Science - Business Economics

Escuela Superior Politécnica Del Litoral
Guayaquil, Ecuador.
06.2021

Bachelor of Science - Business Administration

Universidad Politécnica Salesiana
Guayaquil, Ecuador.
05.2017

Skills

  • Interpersonal Communication
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Microsoft Office
  • Calm Under Pressure
  • Dependable and Responsible
  • Business Administration
  • Budget Control
  • Fraud Prevention
  • Regulatory Compliance
  • Proactive and Focused
  • Strategic and Financial Planning

Timeline

Operation Manager

Grupo Plusvida SpA
01.2023 - Current

Fraud Analyst

Banco Bolivariano C.A
10.2021 - 12.2022

Assistant Head Teller

Banco Bolivariano C.A.
10.2019 - 10.2021

Teller

Banco Bolivariano C.A.
04.2014 - 09.2019

Master of Science - Business Economics

Escuela Superior Politécnica Del Litoral

Bachelor of Science - Business Administration

Universidad Politécnica Salesiana

Similar Profiles

CREATE PROFILE
Luis Fernando Pillco Cedeño