MACARENA PEREZ CARRENO
Summary
Energetic and bilingual professional with extensive experience as a Virtual Assistant, Appointment Setter, and Customer Service Representative. Proficient in lead generation, appointment scheduling, and cold calling. Adept at handling objections, maintaining client engagement, and delivering top-notch service. Passionate about achieving goals and currently seeking freelance opportunities in the virtual assistance and customer service fields.
Overview
3
3
years of professional experience
Work History
Virtual Customer Service Representative
BGY Law Firm
2023.12 - Current
- Manage calendars and provide bilingual customer service
- Perform English/Spanish translation as required
HR and Customer Service Representative
Maven
2024.02 - 2024.11
- Set appointments, conduct cold calls, and provide customer service support
Hostel Receptionist
Times travelers hostel
2023.01 - 2023.11
- Front Desk Management, Telephone Management and Appointment Scheduling
Hostel Receptionist
R guesthouse
2023.06 - 2023.09
- Bilingual Receptionist, reservation Coordination and Front Office Management
Saleswoman
Amphora Store
2022.03 - 2022.12
- Customer service and sales
Virtual Assistant
Ingenium Publicity Company
2020.04 - 2020.11
- Appointment Coordination and Client Support
Education
English -
LSI New York
English Language -
EF School London
Japanese Language Studies -
EF School Tokyo
Korean Language Studies -
EF School Seoul
Skills
- Exceptional client engagement and support skills
- Data Entry
- Technical Proficiency
- Time Management
- Appointment scheduling
- Call handling
- Teamwork and collaboration
- Salesforce CRM
- Professional telephone demeanor
- Customer relations
- Microsoft office
Timeline
HR and Customer Service Representative
Maven
2024.02 - 2024.11
Virtual Customer Service Representative
BGY Law Firm
2023.12 - Current
Hostel Receptionist
R guesthouse
2023.06 - 2023.09
Hostel Receptionist
Times travelers hostel
2023.01 - 2023.11
Saleswoman
Amphora Store
2022.03 - 2022.12
Virtual Assistant
Ingenium Publicity Company
2020.04 - 2020.11
English -
LSI New York
English Language -
EF School London
Japanese Language Studies -
EF School Tokyo
Korean Language Studies -
EF School Seoul