MACARENA PEREZ CARRENO
Summary
Energetic and bilingual professional with extensive experience as a Virtual Assistant, Appointment Setter, and Customer Service Representative. Proficient in lead generation, appointment scheduling, and cold calling. Adept at handling objections, maintaining client engagement, and delivering top-notch service. Passionate about achieving goals and currently seeking freelance opportunities in the virtual assistance and customer service fields.
Overview
3
3
years of professional experience
Work History
Virtual Customer Service Representative
BGY Law Firm
12.2023 - Current
- Manage calendars and provide bilingual customer service
- Perform English/Spanish translation as required
HR and Customer Service Representative
Maven
02.2024 - 11.2024
- Set appointments, conduct cold calls, and provide customer service support
Hostel Receptionist
Times travelers hostel
01.2023 - 11.2023
- Front Desk Management, Telephone Management and Appointment Scheduling
Hostel Receptionist
R guesthouse
06.2023 - 09.2023
- Bilingual Receptionist, reservation Coordination and Front Office Management
Saleswoman
Amphora Store
03.2022 - 12.2022
- Customer service and sales
Virtual Assistant
Ingenium Publicity Company
04.2020 - 11.2020
- Appointment Coordination and Client Support
Education
English -
LSI New York
English Language -
EF School London
Japanese Language Studies -
EF School Tokyo
Korean Language Studies -
EF School Seoul
Skills
- Exceptional client engagement and support skills
- Data Entry
- Technical Proficiency
- Time Management
- Appointment scheduling
- Call handling
- Teamwork and collaboration
- Salesforce CRM
- Professional telephone demeanor
- Customer relations
- Microsoft office
Timeline
HR and Customer Service Representative
Maven
02.2024 - 11.2024
Virtual Customer Service Representative
BGY Law Firm
12.2023 - Current
Hostel Receptionist
R guesthouse
06.2023 - 09.2023
Hostel Receptionist
Times travelers hostel
01.2023 - 11.2023
Saleswoman
Amphora Store
03.2022 - 12.2022
Virtual Assistant
Ingenium Publicity Company
04.2020 - 11.2020
English -
LSI New York
English Language -
EF School London
Japanese Language Studies -
EF School Tokyo
Korean Language Studies -
EF School Seoul
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