Microsoft Office
Marcela Paz Flores López
Asistente Ejecutivo Bilingüe
Puerto Montt,Región De Los Lagos
Summary
Enthusiastic Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Administration and training. Motivated to learn and grow. Love working as a team.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Recepcionista Bilingüe
Hotel Boutique Casa Werner
Llanquihue, Los Lagos
04.2017 - 11.2022
- Used Microsoft Word and other software tools to create documents and other communications .
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results at the hotel.
Administrivo Plataforma Digital
Falabella Retail
Puerto Montt
06.2020 - 06.2022
- Worked with customers to understand needs and provide excellent service.
- Handled calls to address customer inquiries and concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
- Identified issues, analyzed information and provided solutions to problems.
Encargado De Tienda
Trofeos Puerto Montt
Puerto Montt, Los Lagos
07.2021 - 02.2022
- Monitored company inventory to keep stock levels and databases updated.
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships.
- Onboarded new temps by entering employee information into systems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained excellent attendance record, consistently arriving to work on time.
Administrativo Front Desk
Cesfam Rio Negro Hornopirén
Hornopirén, Los Lagos
01.2019 - 03.2019
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Recepcionista Bilingüe
Lg Electronics Inc.
Las Condes, Santiago
06.2015 - 12.2016
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Offered friendly and efficient service to customers
- Collaborated with team members to achieve target results.
Administrativo Front Desk
Ec Vancouver School
Vancouver, Canadá
11.2013 - 05.2014
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Worked with customers to understand needs and provide excellent service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
Practica AEB
CEPAL
Santiago, Chile
12.2012 - 03.2013
- Conducted research, gathered information from multiple sources and presented results.
- Collaborated with team members to achieve target results in other areas.
- Created spreadsheets using Microsoft Excel for daily reporting
- Developed and maintained courteous and effective working relationships.
Encargada De Logística
Magellanseafood Exporter Ltda
Quinta Normal, Santiago
05.2012 - 10.2012
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Received and processed stock into inventory management system.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Analyzed data to identify opportunities for improvement.
Education
No Degree - Asistente Ejecutivo Bilingüe
CFT Manpower
Santiago 03.2010 - 03.2012
International Business English -
Cambridge Western Academy
Vancouver, Canadá 06.2013 - 07.2014
Skills
Flexible and Adaptable
Planning and Coordination
[Type] Software Proficiency
Attention to Detail
Interpersonal Communication
Written Communication
Cultural Awareness
Teamwork and Collaboration
Software
ADminTour, Citrix, Rayen, Corel
Driver B class
RRSS
Certification
Bilingual Executive Assistant
Timeline
Community Manager
12-2021
Encargado De Tienda
Trofeos Puerto Montt
07.2021 - 02.2022
Administrivo Plataforma Digital
Falabella Retail
06.2020 - 06.2022
Administrativo Front Desk
Cesfam Rio Negro Hornopirén
01.2019 - 03.2019
Recepcionista Bilingüe
Hotel Boutique Casa Werner
04.2017 - 11.2022
Recepcionista Bilingüe
Lg Electronics Inc.
06.2015 - 12.2016
Administrativo Front Desk
Ec Vancouver School
11.2013 - 05.2014
International Business English -
Cambridge Western Academy
06.2013 - 07.2014
International English Course
06-2013
Practica AEB
CEPAL
12.2012 - 03.2013
Encargada De Logística
Magellanseafood Exporter Ltda
05.2012 - 10.2012
No Degree - Asistente Ejecutivo Bilingüe
CFT Manpower
03.2010 - 03.2012
Bilingual Executive Assistant
03-2010