Marcia Rojas Dawson
Providencia
Summary
Results-driven professional with 20+ years of experience in multinational healthcare, biosciences, and service-oriented industries. Expertise in customer relationship management, negotiation, and organizational planning. Fosters collaborative interpersonal relationships, delivers outstanding customer service, and promotes efficiency in high-pressure environments. Advanced skills in clinical research, executive support, and sales consulting, combined with a pragmatic approach to problem-solving and decision-making.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Commercial Consultant
Consorcio Insurances
01.2023 - Current
- Provided strategic consultancy to clients with diverse insurance requirements
- Managed sales platforms and ensured accurate client data updates
- Conducted regular field visits to companies and clients to strengthen relationships
- Collaborated with the sales manager in agency meetings and training programs
- Prepared weekly management reports and participated in monthly business consulting sessions
- Consistently achieved and exceeded monthly sales targets
Executive Assistant to General Manager & Human Resources
Sumitomo Chemical Chile S.A.
01.2018 - 12.2022
- Assisted the General Manager and Human Resources department with daily operations
- Maintained and organized legal documents and corporate records
- Coordinated business meetings, travel arrangements, interviews, and corporate events
- Supported cross-departmental communication and task management
Clinical Trial Assistant
Research Pharmaceutical Services (RPS Chile)
01.2010 - 12.2017
- Prepared project initiation, progress, and closure reports for clinical trials
- Created and reviewed patient informed consent forms
- Monitored ongoing studies to ensure compliance with protocols and regulations
- Maintained open communication with regional managers and medical teams
Clinical Trial Assistant
PPD Holding Inc.
01.2007 - 12.2010
- Administered reports for clinical trials in phases II and III across Brazil, Mexico, the USA, and Argentina
- Ensured compliance with regulatory requirements for the ISP and Ethics Committees
- Supported medical teams in monitoring studies, resolving issues, and managing patient requests
Head Flight Attendant (International Flights)
LATAM Airlines (Formerly LAN Chile)
01.1991 - 12.2006
- Ensured passenger safety and comfort throughout long-haul flights
- Supervised cabin crew and conducted pre-flight briefings
- Delivered post-flight reports to the service management team
- Coordinated emergency procedures and compliance with regulatory standards
Education
Translation and Interpretation -
American School of Translators and Interpreters (EATRI)
01.1991
Skills
- Oracle Systems
- Data management
- CRM tools
- Negotiation
- Stakeholder Engagement
- Clinical Trial Coordination
- Documentation
- Sales Consulting
- Data Analysis
- Team Leadership
- Cross-functional Collaboration
Certification
- Time Management, 2018
- BRC Brokers and Agents, 2019
- HACCP Hazard and Risk Analysis, 2019
- ACHS First Aid, 2019
Additionalattributes
- Exceptional time management and organizational skills.
- Strong adaptability to multicultural and high-paced environments.
- Commitment to continuous professional growth and training.
Timeline
Commercial Consultant
Consorcio Insurances
01.2023 - Current
Executive Assistant to General Manager & Human Resources
Sumitomo Chemical Chile S.A.
01.2018 - 12.2022
Clinical Trial Assistant
Research Pharmaceutical Services (RPS Chile)
01.2010 - 12.2017
Clinical Trial Assistant
PPD Holding Inc.
01.2007 - 12.2010
Head Flight Attendant (International Flights)
LATAM Airlines (Formerly LAN Chile)
01.1991 - 12.2006
Translation and Interpretation -
American School of Translators and Interpreters (EATRI)
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