Marcos Puentes
Summary
Systems Analyst with over 10 years of experience. Success using technical expertise to drive business goals and metrics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Computer Engineer
Abex Technology SPA
09.2014 - Current
- Created ERP Abex System, web system to manage hospitals and public institutions. Installed the system in 18 hospitals and 5 other institutions, having over 14,000 users in total.
- Reduced use of paper by 80 percent in average and reduced process flow times by 70 percent in average.
- Increased profits of 6 hospitals, where sales and collections module was installed, which increased revenue by 35 percent on average.
- Established specifications and coordinated production with software programmers.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Improved systems with addition of new features and infrastructure.
- Provided client support on system operation and troubleshooting.
- Trained over 5000 employees on computer systems, providing thorough documentation and other educational materials.
- Defined and documented scope of projects for distribution to team.
- Assessed business requirements to create focused solutions.
- Communicated complex computer information into easy-to-understand terminology for non-technical individuals.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Developed diagrams to describe and lay out logical operational steps.
- Resolved or escalated problem tickets to resolve user issues.
Computer Engineer
Servicio de Salud Concepción
01.2012 - 04.2014
- Created ERP CGCOM, web system for hospital administration, reduced use of paper by 50 percent and reduced process flow times by 80 percent
- Installed the system in 4 hospitals and 2 other institutions, having over 1500 users in total.
- Trained over 1000 employees on computer systems, providing thorough documentation and other educational materials.
- Collaborated with executive team to define business requirements and systems goals.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Documented system configuration, mapping and processes.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Automated data collection activities to increase productivity.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Created flowcharts, diagrams and other documentation.
- Designed tailored disaster recovery solutions to maintain uptime.
- Conducted end-user reviews for modified and new systems.
Website Developer
Support Center for the Development of Teaching and Learning of the Catholic University of Maule
04.2011 - 12.2011
- Coded 2 websites using HTML, CSS, JavaScript, and jQuery languages.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Engaged with clients to plan and optimize site issues and queries.
Student Intern
Casa Musa Electrotécnica Sociedad Limitada
11.2010 - 11.2011
- Created an IT Plan for the company
- Provided project progress updates and proposed solutions to issues.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Student Intern
Vigicam Chile
04.2011 - 07.2011
- Created eCommerce website using WordPress.
- Validated third-party code to comply with internal standards and technical requirements.
- Oversaw back-end development using PHP to maintain website integrity.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Created electronic catalog for more than 300 products
Education
Master´s Degree - Computer Engineering
University of Biobio
Concepción, Chile01.2012
Skills
- Data Modeling
- User Requirements
- End-User Training
- Administering Databases
- Project Management
- Database Management System Software
- Task Prioritization
- Problem-Solving
- NET Framework
- Oracle
Additional Information
- I am not currently in Canada. However, I am LMIA-exempt because I am covered under CCFTA
- NOC 21311
Timeline
Computer Engineer
Abex Technology SPA
09.2014 - Current
Computer Engineer
Servicio de Salud Concepción
01.2012 - 04.2014
Website Developer
Support Center for the Development of Teaching and Learning of the Catholic University of Maule
04.2011 - 12.2011
Student Intern
Vigicam Chile
04.2011 - 07.2011
Student Intern
Casa Musa Electrotécnica Sociedad Limitada
11.2010 - 11.2011
Master´s Degree - Computer Engineering
University of Biobio
Similar Profiles
Nagaraaj SukumarNagaraaj Sukumar
Senior Application Specialist at ABEX Medical SystemsSenior Application Specialist at ABEX Medical Systems
Nurul Syuhada Binti SulaimanNurul Syuhada Binti Sulaiman
Senior Application Specialist at Abex Medical System Sdn BhdSenior Application Specialist at Abex Medical System Sdn Bhd
Eva ParteEva Parte
Clinical Sales Manager at ABEX EXCELENCIA ROBOTICA ( DA VINCI)Clinical Sales Manager at ABEX EXCELENCIA ROBOTICA ( DA VINCI)