Maria Fernanda Bracho Hernandez
Santiago
Summary
Accomplished Sales Engineer at Emotronix Industrial SpA, leveraging leadership and change management to exceed sales targets. Skilled in CRM software and relationship building, proven track record of transforming customer challenges into profitable solutions through innovative strategy and teamwork.
Overview
11
11
years of professional experience
Work History
Sales Engineer
Emotronix Industrial SpA
07.2024 - Current
- Identify sales opportunities by assessing environment and devising and implementing winning strategy.
- Develop customized proposals that demonstrate a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Collaborate closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Identify and support resale opportunities to achieve sales plans.
- Generate new leads through cold calling, social media outreach, and attending industry events.
- Provide sales forecasts for product sales opportunities within assigned accounts.
English Teacher
Flip-Class SpA
06.2024 - Current
- Develop innovative lesson plans to engage students in English language learning.
- Assess student progress and provide feedback to improve performance and establish academic success.
- Plan dynamic lessons to increase student comprehension of books and literary concepts.
- Promote a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Language Translator
MIP Traducciones
01.2022 - Current
- Provide timely and accurate translations for medical documents, resulting in positive client feedback.
- Enhance translation accuracy by utilizing advanced language tools and resources.
- Perform proofreading tasks on translated materials, enhancing clarity and eliminating errors for polished final products.
- Collaborate with fellow translators to maintain consistency across large-scale projects and deliver high-quality work.
- Maintain open communication channels with clients to address concerns and ensure satisfaction throughout the translation process.
Customer Success Manager
Test Pro
05.2023 - 10.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
General Manager
Pepper's SpA
01.2019 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and executed strategic plans for business growth and expansion, resulting in a 48% increase in annual sales.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
English Department Coordinator
Enovus SpA
10.2018 - 12.2019
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Management Representative
Global Gate SpA
10.2015 - 10.2018
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Facilitated successful audits by maintaining impeccable financial and operational records.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
English Teacher
CEVAZ
07.2013 - 03.2015
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Created and implemented activities to foster critical thinking skills of students.
Education
No Degree - Cisco CCNA
Cisco Networking Academy
Maracaibo, Venezuela07.2013
Bachelor of Science - Electronics Engineering
UNIVERSIDAD DR. RAFAEL BELLOSO CHACIN
Maracaibo, Venezuela07.2011
Skills
- Relationship Building
- Sales closing
- Presentation Skills
- Customer Support
- Microsoft Office Suite
- Problem-Solving
- CRM Software
- Attention to Detail
- Time Management
- Data Entry
- Leadership and Change Management
- Workflow Optimization
Languages
English
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Engineer
Emotronix Industrial SpA
07.2024 - Current
English Teacher
Flip-Class SpA
06.2024 - Current
Customer Success Manager
Test Pro
05.2023 - 10.2023
Language Translator
MIP Traducciones
01.2022 - Current
General Manager
Pepper's SpA
01.2019 - 02.2022
English Department Coordinator
Enovus SpA
10.2018 - 12.2019
Management Representative
Global Gate SpA
10.2015 - 10.2018
English Teacher
CEVAZ
07.2013 - 03.2015
No Degree - Cisco CCNA
Cisco Networking Academy
Bachelor of Science - Electronics Engineering
UNIVERSIDAD DR. RAFAEL BELLOSO CHACIN
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