Maria Fernanda Ocanto Quintero Ocanto Quintero
Santiago De Chile
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
3
3
years of professional experience
Work History
Warehouse Supervisor (Full-time)
Importadora Morenaa
07.2024 - Current
- Responsible for the picking process of jewelry items.
- Pack customer orders and ensure accuracy of selected products.
- Manage inventory of supplies and products.
- Use Bsale system for inventory management.
- Attend cash reconciliation
- Supervise reception, separation, processing, and labeling of incoming products.
- Provide quotes for warehouse supplies.
- Handle purchases of necessary materials for the head office and branches.
- Clean jewelry items to ensure quality standards.
Virtual Assistant
GEOVICTORIA
06.2023 - Current
- Address customer requests through ticketing system.
- Answer customer calls to resolve inquiries or issues.
- Create tickets for customer requests and follow up to ensure timely resolutions.
- Plan mass scheduling tasks using Excel and the GeoVictoria platform.
- Perform user account creation, profile modifications, and group assignments on the GeoVictoria platform.
- Monitor assigned tickets to expedite issue resolution.
Administrative Assistant
Karübag
11.2021 - 03.2023
- Responded to customer queries via WhatsApp, email, Messenger, and calls.
- Took weekly inventory of supplies.
- Placed orders with suppliers.
- Analyzed active customer data (weekly and monthly).
- Sent service details and schedules to customers.
- Maintained constant communication with customers to ensure service delivery.
- Prepared daily service materials for customer delivery.
- Managed monthly billing and payments.
- Recorded customer payments into the system.
Education
Bachelor of Science - Logistics Management
Professional Institute Inacap
Santiago De Chile12-2026
High School Diploma - Human Resources Management
Colegio Tecnico Profesional Republica Argentina
Santiago De Chile12-2021
Skills
- Multitasking and organization
- Workflow optimization
- Problem-solving
- Inventory management
- Verbal and written communication
- Report preparation
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Warehouse Supervisor (Full-time)
Importadora Morenaa
07.2024 - Current
Virtual Assistant
GEOVICTORIA
06.2023 - Current
Administrative Assistant
Karübag
11.2021 - 03.2023
Bachelor of Science - Logistics Management
Professional Institute Inacap
High School Diploma - Human Resources Management
Colegio Tecnico Profesional Republica Argentina
Similar Profiles
Jorge Jiménez SalinasJorge Jiménez Salinas
International Trade Specialist at Importadora y exportadora GMInternational Trade Specialist at Importadora y exportadora GM
Andreas Vargas BrixAndreas Vargas Brix
Angente De Ventas at Importadora Quimica Del NorteAngente De Ventas at Importadora Quimica Del Norte
Kuniaki SasaokaKuniaki Sasaoka
President at DINAMICA IMPORTADORA E DISTRIBUIDORA LTDA.President at DINAMICA IMPORTADORA E DISTRIBUIDORA LTDA.