Tourism, Hospitality, English Language Teaching
Hi, I’m
Mario Andres Manterola
Hospitality Field
Summary
Unarmed Security Guard for the last twenty years. An English Lessons Tutor. Working previously over two years in Hospitality as a Hostel Receptionist. Before this teaching English As a Second Language for ten years.
My first four years of job experience were working as a Desk- Clerk at Transnova for Avon Cosmetics Chile.
Overview
34
years of professional experience
2
Languages
Work History
Hotel Director
Unarmed Security Guard
03.2024 - 11.2024
Job overview
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
Intercontinental Hotel
Unarmed Security Guard
08.2023 - 02.2024
Job overview
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
La Chimba Hostel
Bilingual Receptionist
01.2006 - 12.2008
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Hotel Nippon
Night Manager
01.2008 - 03.2008
Job overview
- Maintained meticulous records of nightly operations, aiding in smooth transition between shifts.
- Enhanced guest experience by promptly addressing and resolving nighttime inquiries and issues.
Several Language Institutes
ESL Teacher
10.1994 - 11.2004
Job overview
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Attended workshops to learn about student motivation and engaging learning activities.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Avon Cosmetics Warehouse Deposit
Office Clerk & Customer Service
10.1990 - 11.1994
Job overview
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Handled incoming business and client requests for information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Input data into spreadsheets and databases.
Education
Duoc UCSantiago, Chile
Basic Word & Excell Course from Computing
07.2005
Sodexho S.A. At Hyatt Regency Hotel
Air Conditioning Maintenance from Refrigeration
03.2005
International House
Celta, 955 Points. from ESL
02.2003
CFT Los Leones
Bachelor Of Hospitality And Tourism Management from Tourism And Hospitality
05.1999
CFT Los Leones
Apprenticeship At Room-Apart Hotel from Tourism & Hospitality
05.1999
Universidad Diego Portales
from Computer Science For Management Purposes
12.1998
Liceo A#47Santiago, Chilr
High School Diploma from Scientific-Humanistic
12.1986
Hackensack High SchoolHackensack, NJ
Freshman Year from High School
06.1982
MLKPaterson, NJ
Elementary School Graduate from Elementary Education
06.1981
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
ESL
City Tours
Work availability
Mon thru Fri from 9:00 am to 6:00 pm
Timeline
Unarmed Security Guard
Hotel Director
03.2024 - 11.2024
Unarmed Security Guard
Intercontinental Hotel
08.2023 - 02.2024
Night Manager
Hotel Nippon
01.2008 - 03.2008
Bilingual Receptionist
La Chimba Hostel
01.2006 - 12.2008
ESL Teacher
Several Language Institutes
10.1994 - 11.2004
Office Clerk & Customer Service
Avon Cosmetics Warehouse Deposit
10.1990 - 11.1994
Duoc UC
Basic Word & Excell Course from Computing
Sodexho S.A. At Hyatt Regency Hotel
Air Conditioning Maintenance from Refrigeration
International House
Celta, 955 Points. from ESL
CFT Los Leones
Bachelor Of Hospitality And Tourism Management from Tourism And Hospitality
CFT Los Leones
Apprenticeship At Room-Apart Hotel from Tourism & Hospitality
Universidad Diego Portales
from Computer Science For Management Purposes
Liceo A#47
High School Diploma from Scientific-Humanistic
Hackensack High School
Freshman Year from High School
MLK
Elementary School Graduate from Elementary Education
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