Matías Ignacio Baeza Rocha
Information Technology Technician
Santiago
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Passionate about software development and currently in the seventh semester of a Bachelor's Degree in Computer Engineering with a specialization in Cybersecurity at the Instituto Profesional de Providencia (IPP).Seeking a Junior Backend Developer role to apply and expand knowledge in Python, MySQL, HTML, and CSS, while contributing to the success of a development team.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Technical Coordinator
Pan American Games 2023
- Sound reinforcement for sports activities and shows
- Technical support in various events.
- Managed technical resources for optimal performance, ensuring timely completion of tasks across various teams
Technical Producer
Centro Cultural Camilo Mori
1 2023 - 12.2023
- Management and Coordination of Cultural Activities
- Programming of cultural activities
- Planning of outdoor and municipal cultural activities
- Sound reinforcement and lighting for theater, musical activities, forums, and talks
- Live sound mixing and streaming
- Support in the development of audiovisual productions
- Support and execution of streamings.
- Facilitated efficient rehearsals by promptly addressing any technical concerns raised by cast or crew members
- Supported the creative vision of directors by recommending appropriate technical solutions to achieve desired effects in stage productions
- Enhanced viewer experience by producing high-quality streaming media content for various platforms
- Ensured compliance with copyright laws by diligently monitoring content usage rights before distribution across platforms
Technical Support
Municipalidad de El Quisco
01.2021 - 01.2023
- Sound and technical reinforcement for public events
- Recording and editing of radio programs and audiovisual content
- Management of municipal social networks.
- Set up projectors, laptops and microphones for live presentations
- Provided technical support to event staff and presenters, reducing technical issues and delays
IT Support Technician
Adexus
01.2019 - 01.2021
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed
- Employed remote support tools effectively for efficient troubleshooting of offsite issues
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues
- Trained new technicians on standard operating procedures, ensuring consistency across the team
Administrative Support
Ilustre Municipalidad de El Quisco
01.2018 - 01.2019
- Writing of memorandums and contracts
- Public service and follow-up of administrative processes
- Advising on public procurement and supervision of youth workshops
- Support in event production.
Field Technician
Axioma Chile
01.2016 - 01.2017
- Diagnosis and repair of laser printers (Lexmark, HP, Xerox)
- Installation and configuration of operating systems and management applications
- Maintenance of desktop PC equipment (Windows - Linux).
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment
- Prepared and submitted reports to document work performed and provide progress updates to management
- Read and interpreted technical manuals and schematics to understand systems design and operations
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction
SAP Assistant and Trainer
Novanet, Grupo CGE
01.2011 - 01.2013
- Assistant and trainer in SAP modules for sales management, stock, and warehouse
- Head of central warehouse and web sales agent.
Education
Bachelor's Degree in Computer Engineering, Special -
Instituto Profesional De Providencia (IPP)
Santiago, Chile 03.2017 - Current
Skills
Additionalinformation
Class B and Class C, Luis Felipe Barrera, Director DIDECO Municipalidad de El Quisco, +56 9 6821 5170
Timeline
Technical Support
Municipalidad de El Quisco
01.2021 - 01.2023
IT Support Technician
Adexus
01.2019 - 01.2021
Administrative Support
Ilustre Municipalidad de El Quisco
01.2018 - 01.2019
Bachelor's Degree in Computer Engineering, Special -
Instituto Profesional De Providencia (IPP)
03.2017 - Current
Field Technician
Axioma Chile
01.2016 - 01.2017
SAP Assistant and Trainer
Novanet, Grupo CGE
01.2011 - 01.2013
Technical Coordinator
Pan American Games 2023
Technical Producer
Centro Cultural Camilo Mori
1 2023 - 12.2023
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