Matias Ortiz

Work History

Independent Agent

Mtech

10.2022 - 08.2024

Delivered informative presentations on various insurance products, enhancing consumer understanding of available options.
Organized regular policy reviews with existing clients, ensuring their ongoing satisfaction with coverage levels and identifying opportunities for upselling or cross-selling additional products.
Maintained up-to-date knowledge of industry trends and product offerings to provide informed recommendations to clients.
Explained features of policies to customers and helped determine best policies to meet personal needs.

Master Electrician

Containerworld

01.2020 - 12.2022

Minimized risk of electrical hazards by diligently adhering to established safety protocols during every phase of project execution.
Collaborated effectively with multidisciplinary teams comprised of engineers, architects, construction professionals, and other skilled trade workers to achieve a common goal in successful project completion.
Developed a reputation for quality workmanship through meticulous attention to detail in all aspects of electrical system installation and repair.
Reduced downtime for clients through proactive maintenance programs tailored to individual facility needs.
Expanded business opportunities by cultivating strong relationships with key suppliers, negotiating favorable pricing agreements on materials and equipment purchases.
Saved company resources by accurately estimating material costs, labor time, and equipment requirements for projects.

Call Center Executive

UNISONO (UNICEF)

12.2018 - 11.2019

Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
Demonstrated adaptability when faced with rapidly changing priorities or challenging situations, ensuring seamless operations at all times.
Championed a collaborative work environment through open communication channels with team members and cross-functional departments.
Served as an expert resource on company policies, products, and services to both customers and team members.
Managed high call volume, maintaining a professional demeanor and ensuring accurate information was relayed to customers.
Provided exceptional support to peers, assisting with onboarding and coaching new team members for success.
Improved customer satisfaction by providing timely and efficient resolutions to inquiries.
Reduced average call handle time while maintaining high-quality service through efficient problem-solving skills and attention to detail.

Call Center Executive

KONECTA Chile

12.2017 - 12.2018

Recognized as a top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and revenue generation.
Boosted overall call center efficiency through active participation in quality assurance initiatives and process improvements.
Strengthened relationships with key clients by proactively following up on feedback, fostering trust, and enhancing long-term partnerships.
Demonstrated adaptability when faced with rapidly changing priorities or challenging situations, ensuring seamless operations at all times.
Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
Streamlined internal processes via proactive feedback on operational inefficiencies, driving continuous improvement efforts within the center.

Technical Service Representative

NCore Technical Services

04.2013 - 12.2016

Documented support interactions for future reference.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
Complied with Great regulations relating to customer privacy and security.
Arrived on time for every shift and appointment to repair and maintain 12 to 10 systems.
Maintained detailed and current records on customers, orders and assignments.
Established trust with clients through consistent delivery of high-quality services within estimated timelines.
Inspected components, tested wiring and diagnosed system faults.
Achieved faster repair times by effectively prioritizing workload based on urgency and importance.
Exhibited strong problem-solving skills in diagnosing and repairing various types of equipment malfunctions.
Maintained detailed records of completed tasks, ensuring accurate documentation for future reference.
Streamlined internal processes via proactive feedback on operational inefficiencies, driving continuous improvement efforts within the center.
Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
Demonstrated adaptability when faced with rapidly changing priorities or challenging situations, ensuring seamless operations at all times.
Optimized workforce management by diligently adhering to scheduling guidelines and maintaining accurate records of attendance, performance metrics, and call outcomes.

Summary

Overview

Work History

Independent Agent

Master Electrician

Call Center Executive

Call Center Executive

Technical Service Representative

Education

Some College (No Degree) - Informatic Engineer

High School Diploma -

Some College (No Degree) - Cartography And Geomatics

Skills

Take care of my dogs and familly

Languages

Timeline

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