Mauricio Carrillo
Electronic Engineer
Santiago
Summary
Broad experience with over 33 years in the highly dynamic telecommunications/IT field, and 23 years of people management. Senior Director position, leading very large and extended organizations across Latin America, including Europe. With a proven multi-country/multi-cultural experience. Customer oriented, experience in customer relationship building, proactive managing and preventing customer challenges understanding business drivers, identify and implement win-win solutions. Focus on goal achievements in highly dynamic and competitive business environments. Proven leadership, through development of the team and individual potential, leadership for the change. Certified Ontological Coach. Keynote Speaker for Leadership and Digital Transformation topics. Leadership teacher at University Santa Maria, Valparaíso, Chile.
Overview
32
32
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Director Sales Architecture Americas LATAM Service Providers
Cisco
08.2014 - 02.2024
- Leading Sales Architect team for Americas Service Providers in Latin America, including coverage in US and Europe.
- Responsible for defining technical sales strategy and execution, CTO role.
- Leading internal transformation process to help our Service Providers customers to transform their business (Simplification, Automation, Virtualization).
- Keynote Speaker for Digital Transformation and Leadership Topics.
Teacher
Universidad Tecnica Federico Santa Maria
03.2020 - Current
- Teaching about leadership and high performance teams to students in the last year of their degree, belonging to a program called Multidisciplinary Memories.
Senior Director Systems Engineering and Architects Latin America
Cisco
11.2007 - 07.2014
- Lead the world-class Sales Engineering team in Cisco Latin America and Caribbean (+300 people).
- Building the Vision, Strategy and Execution plan for the whole organization, ensuring company alignment and customer focus.
- Enable the organization to support customers needs and customers satisfaction, while driving operational excellence toward productivity increase.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Drive people satisfaction to become the best organization to work.
- Achieved goals by developing and implementing strategic plans and initiatives.
- Leadership and technology industry speaker.
Senior Systems Engineer Manager
Cisco
08.2005 - 10.2007
- Lead the world-class Sales Engineering team in Argentina, Chile & Peru.
- Building the Vision, Strategy and Execution plan for the whole organization, ensuring company alignment and customer focus.
Country Manager (Acting)
Cisco
09.2006 - 06.2007
- Country Manager (Acting) responsible for all sales process in Cisco Peru
- Leading also Sales Engineering organization. - Complete sales and engineering team reorganization. - In charge of the hiring process for the new Country Manager.
Systems Engineer Manager
Cisco
03.2000 - 07.2005
- Building the right organization to support the customer demand explosion (Mar2000: 11 Eng - Dec2000: 24 Eng.)
- Obtained the R&S CCIE: #9146 and achieving 100% of SystEng certified as CCIEs (the only Cisco office in the world).
System Engineer
Cisco
11.1998 - 02.2000
- Systems Engineer position focused on the new technologies for Broadband Access.
- Lead Engineer to win the first Cable Access and ADLS projects in Argentina. Also helping other countries.
- Lead Engineer to win the 1st big Service Provider deal in Argentina. - Wrote a paper for a magazine about Broadband Access.
Customer Delivery Manager
Telecom Argentina
09.1997 - 10.1998
- Manager responsible for the delivery of all customer projects sold in Telecom Soluciones as part of Telecom Argentina. - First Manager role with a structure of 70 engineers
- I built a process to improve delivery times and quality. - In charge of customer satisfaction of the most important customers.
Systems Engineer
ARNET
02.1995 - 09.1997
- Sales Engineer specialist in Routing & Switching, in charge of all projects. - Lead the biggest projects won by the company. - Help the company to win market share.
Engineer
Entel
11.1991 - 01.1995
- Network and Project Engineer in charge of studying, analyzing, acquiring and deploying new technologies.
Education
Bachelor of Engineering - BE - Electronics And Communications Engineering
Universidad Tecnica Federico Santa Maria
Valparaíso, Chile 01.1985 - 05.1990
PDD - Management Development Program
IAE Business School
Argentina 01.2005 - 05.2005
Postgraduate Diploma - Leadership and Coaching
Universidad Adolfo Ibáñez
01.2010 - 05.2012
Certification - Ontological Coaching
Newfield Network
01.2011 - 05.2011
Board of Directors & Corporate Governance - undefined
ESE Business School Chile
01.2021 - 05.2021
Skills
Business Strategy
undefinedCertification
CCIE
Timeline
Board of Directors & Corporate Governance - undefined
ESE Business School Chile
01.2021 - 05.2021
Teacher
Universidad Tecnica Federico Santa Maria
03.2020 - Current
Senior Director Sales Architecture Americas LATAM Service Providers
Cisco
08.2014 - 02.2024
Ontological Coach
03-2011
Certification - Ontological Coaching
Newfield Network
01.2011 - 05.2011
Postgraduate Diploma - Leadership and Coaching
Universidad Adolfo Ibáñez
01.2010 - 05.2012
Senior Director Systems Engineering and Architects Latin America
Cisco
11.2007 - 07.2014
Country Manager (Acting)
Cisco
09.2006 - 06.2007
Senior Systems Engineer Manager
Cisco
08.2005 - 10.2007
PDD - Management Development Program
IAE Business School
01.2005 - 05.2005
Systems Engineer Manager
Cisco
03.2000 - 07.2005
System Engineer
Cisco
11.1998 - 02.2000
Customer Delivery Manager
Telecom Argentina
09.1997 - 10.1998
Systems Engineer
ARNET
02.1995 - 09.1997
CCIE
04-1992
Engineer
Entel
11.1991 - 01.1995
Bachelor of Engineering - BE - Electronics And Communications Engineering
Universidad Tecnica Federico Santa Maria
01.1985 - 05.1990
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