Melissa Leiva Galaz
Bilingual Executive Assistant
Santiago
Summary
Multi-tasking Team Leader well-known for executing successful, proposing new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Proactive Team Member with extensive experience in industrial product lines. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and knowledgeable about production equipment use and repairs.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Team Assistant
ECONOMIC COMMISSION FOR LATIN AMERICA AND THE CARIBBEAN
Santiago
11.2017 - Current
- Provide a wide range of support to country teams Provide support for database management, task management, major event, planning and logistics, travel arrangements, etc.
- Arrange meetings and ensure all logistics (hospitality, conference rooms, audiovisual, video conferences, visitor passes, etc.) are completed in a timely manner.
- Assist with coordination of mission agendas as needed.
- Solve non-routine problems (e.g., responds to requests requiring file search, etc.).
- Ensure adherence to departmental, and institutional guidelines.
- Provide support for travel and logistical arrangements, i.e., hotel reservations, air ticket reservations, visa requests, as needed. Provide protocol support on administrative matters.
- Maintain accurate and efficient filing (paper and electronic).
- Back-up of administrative team colleagues when necessary. Provide high quality support to the department/team, including scheduling of appointments, monitor documents for signature/approval; monitor and follow up on issues and priorities; handle incoming correspondence and internal and external queries; draft and handle routine correspondence.
Partner Assistant
Mánquez Hatta Consultores Tributarios Ltda. (Private Sector)
Santiago
08.2015 - 11.2016
- Direct Assistance to the Partners of the Company.
- Remuneration of Workers.
- Emission and control of Invoices.
- Supplier Payment.
- Bank Management of accounts of the Consultant.
- Coordination of withdrawal and sending of documents.
- Cash management and expense report.
- Planned and organized internal and external events, meetings and conferences.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
Team Assistant
Banchile Corredores de Bolsa (Private Sector)
Santiago
03.2015 - 06.2015
- Internal Correspondence Management.
- Preparations Of Presentations (Microsoft Power Point).
- Maintain accurate and efficient filing (paper and electronic).
- VIP Costumer Reception, making sure that every costumer get a wonderful experience entering to our offices, from the beginning of them entrance.
- Initiated timely response to emails, voicemails and written correspondence.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Receptionist Assistant
DIRECTV Chile Televisión Ltda. (Private Sector)
Santiago
10.2014 - 03.2015
- Prepared and maintained master calendar, collecting and disseminating general information.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided callers with address, directions, company website and related information.
Team Assistant / Professional Internship
ECONOMIC COMMISSION FOR LATIN AMERICA AND THE CARIBBEAN
Santiago
01.2014 - 03.2014
- Coordination of meetings.
- Scheduling agenda of the Team and Chief of the Unit.
- Assisted with new hire processing and existing training programs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Participated in cross-functional team-building activities.
- Confirmed confidential budget reports remained up-to-date for manager.
Education
Bilingual Executive Assistant - Business Administration
CFT Manpower
Santiago, Chile 03.2012 - 08.2014
Financial Accounting Tools To Secretarial Manage. - Accounting
Pontificia Universidad Católica De Chile
Santiago, Chile 03.2016 - 06.2016
Academic Semester Abroad - English Education
EF International Language Centres
Cambridge, UK 12.2016 - 03.2017
Skills
Knowledgeable in MS Office (Microsoft Teams, Word, Excel, Power Point, Outlook and OneDrive
Timeline
Team Assistant
ECONOMIC COMMISSION FOR LATIN AMERICA AND THE CARIBBEAN
11.2017 - Current
Academic Semester Abroad - English Education
EF International Language Centres
12.2016 - 03.2017
Financial Accounting Tools To Secretarial Manage. - Accounting
Pontificia Universidad Católica De Chile
03.2016 - 06.2016
Partner Assistant
Mánquez Hatta Consultores Tributarios Ltda. (Private Sector)
08.2015 - 11.2016
Team Assistant
Banchile Corredores de Bolsa (Private Sector)
03.2015 - 06.2015
Receptionist Assistant
DIRECTV Chile Televisión Ltda. (Private Sector)
10.2014 - 03.2015
Team Assistant / Professional Internship
ECONOMIC COMMISSION FOR LATIN AMERICA AND THE CARIBBEAN
01.2014 - 03.2014
Bilingual Executive Assistant - Business Administration
CFT Manpower
03.2012 - 08.2014
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