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Mercedes Elena Hernández Reinoso
Lawyer & Journalist
santiago,Región Metropolitana
Summary
I´m dynamic, lover of changes, communicative, disciplined, very committed, with a high sense of work and human value, understanding and tolerance, achievement-oriented and highly motivated, I love serving people and multicultural and inclusive environments.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Administrative Coordinator
Odebrecht S.A.
Caracas
02.2016 - 02.2016
- Monitored and directed incoming mail and prepared outgoing mail.
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Created presentations and other materials to support organizational activities.
- Maintained office calendars to track important dates and deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
Human Resources Manager
Odebrecht S.A.
Caracas
05.2014 - 02.2016
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with the law in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events and incentive programs.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Structured compensation and benefits according to market conditions and budget demands.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for all HR processes.
Real Estate Broker
Ferrer Propiedades
Santiago
05.2022 - 05.2023
- Arranged for inspections and surveys of sold properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Generated lists of properties for sale, locations, descriptions and available financing options.
Administrative Manager /Research Scientist Program
Pontificia Universidad Católica de Chile
Santiago
07.2017 - 07.2021
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of the entire program.
- Oversaw office inventory activities.
- Delivered performance reviews, recommending additional training or advancements.
- Streamlined and improved administrative operations
- Updated reports, managed accounts, and generated reports
- Analyzed data related to administrative costs and spending trends to prepare budgets, monitoring and reporting expenses monthly.
- Cultivated strong relationships with government and partners.
- Coordinated office events, seminars and meetings for staff and clients.
- Buy fly tickets for personnel, and booking accommodation for personnel.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for personnel.
Lawyer
Many Clients
Maracaibo, VEnezuela
05.2003 - 06.2008
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Prepared and drafted wills, deeds and patent applications.
- Gathered evidence to formulate defense or initiate legal actions.
- Negotiated settlements and mediated disputes between parties finding mutually beneficial solutions.
- Represented clients in court proceedings, hearings and arbitrations.
- Collaborated with human resources and outside counsel to protect company from legal claims.
- Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
- Directed and supported staff with business registrations and other legal requirements.
- Studied Constitution, statutes and ordinances of quasi-judicial bodies to determine ramifications for cases.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Evaluated findings and developed strategies and arguments in preparation for case presentations.
- Counseled clients on potential outcomes of legal matters.
- Drafted motions, petitions and waivers.
- Represented clients in court hearings and in negotiations with other parties.
- Drafted demurrers and replied to oppositions.
- Analyzed legal documents and identified pertinent issues for clients.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Created and finalized contracts and other legal documents for clients.
Education
Bachelor of Science - Law (Pre-Law)
Universidad Dr. Rafael Belloso Chacín
Venezuela 11.1999 - 11.2003
Bachelor of Science - Journalism
Universidad Del Zulia
Venezuela 02.2000 - 04.2005
Skills
Problem-Solving
Promotion and advertising
Compensation structuring
Succession planning
Benefits and compensation management
Benefits and compensation
Recruitment strategies
Talent management
Training programs
Payroll coordination
Risk management
Benefits administration
Team Building
Documentation and control
Policy and procedure modification
Travel coordination
Scheduling
Administrative support
Relationship building
Office administration
Software
Microsoft outlook
Zoom
Certification
Public Tenders
Timeline
Public Tenders
05-2023
Real Estate Broker
Ferrer Propiedades
05.2022 - 05.2023
Kanban
06-2021
Scrum master
05-2021
Agil
04-2021
Administrative Manager /Research Scientist Program
Pontificia Universidad Católica de Chile
07.2017 - 07.2021
Administrative Coordinator
Odebrecht S.A.
02.2016 - 02.2016
Human Resources Manager
Odebrecht S.A.
05.2014 - 02.2016
Lawyer
Many Clients
05.2003 - 06.2008
Bachelor of Science - Journalism
Universidad Del Zulia
02.2000 - 04.2005
Bachelor of Science - Law (Pre-Law)
Universidad Dr. Rafael Belloso Chacín
11.1999 - 11.2003