Summary
Overview
Work History
Education
Skills
Certification
ID
Current Role
Personal Information
Timeline
Generic

Miguel Ángel Chávez Ahumada

Administrador De Redes/ Soporte Reseller
PEÑALOLÉN

Summary

Seasoned professional with over 15 years of experience in electronic security, networks, electronics, and comprehensive technical support. Specializing in the integration of advanced technological systems such as CCTV, access control, alarms, intercoms, videowalls, and IP video surveillance solutions. One of the first certified technicians in Chile as a TTT (Trainer Trainer) for Hikvision, leading technical training processes for integrators, technical and commercial staff nationwide. Actively involved in official Hikvision brand events known as "Hik-Day," conducting direct training sessions for clients, integrators, and visiting companies. Consistently contributes to internal training sessions for the sales department by providing applied technical training for commercial executives and pre-sales teams. A specialist in EZVIZ with extensive experience in integration, advanced configuration, technical support, and commissioning of residential and IoT systems. Proven ability in project management, technical team leadership, specialized support for reseller clients, platform integration, electronic and network diagnostics, server administration, enterprise network configuration, and support for corporate clients. Currently leading a technical team in developing comprehensive solutions for small, medium, and large-scale projects. Results-oriented with strong technical leadership skills, analytical capabilities, personalized attention to detail, and a solid practical and theoretical foundation in applied electronics. Experienced with market analysis, product sourcing, and negotiating deals. Utilizes strategic partnerships to enhance product offerings and expand market reach. Knowledge of inventory management and customer engagement techniques to maximize sales and customer satisfaction. Knowledgeable Tenico vendedor with robust background in reselling, known for effectively sourcing high-demand products and negotiating favorable terms. Proven track record in increasing sales through strategic partnerships and market analysis. Demonstrated proficiency in inventory management and customer relationship building.

Overview

9
9
years of professional experience
4030
4030
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Administrador De Redes / Soporte Técnico Reseller / Líder Técnico De Seguridad Electrónica

Automatec Chile
Santiago
01.2019 - Current
  • Administración integral de redes internas: del servidor SAP Business One, VPN, respaldos, enlaces de sucursales, del servidor pivote, acceso remoto a agentes de ventas de 5 sucursales, VLAN, PoE, switching, routers y access points.
  • Soporte técnico especializado a tiendas reseller (PC Factory, Casa Royal, SP Digital), asesorando en proyectos, compatibilidades, cotizaciones, integración y desarrollo de soluciones personalizadas.
  • Liderazgo directo de un equipo de 2 técnicos, coordinando proyectos en CCTV, control de acceso, alarmas e intercomunicadores.
  • Diagnóstico y resolución de fallas complejas en redes, servidores, cámaras IP, NVR/DVR, y plataformas de integración.
  • Recuperación de equipos vía RS232, actualización de firmware, y reparación de componentes electrónicos en fallo con herramientas de estación de soldadura.
  • Organized successful trade shows and events to showcase products to potential reseller partners, generating leads and expanding market reach.

Soporte Técnico

Automa
Santiago
01.2016 - 06.2017
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Facilitated seamless software upgrades, minimizing disruptions to daily operations.

Education

Técnico en Administración de Redes - Administración De Redes

Duoc UC
Sede Padre Alonso De Ovalle
11.2021

Técnico en Electrónica - Técnico Electrónico

Centro Politécnico Particular De Ñuñoa
Santiago
11.2009

Skills

  • Redes LAN/WAN

  • VLAN

  • PoE

Enlaces punto a punto

Acess points

Switch

Rúters

  • Administración de servidores SAP Business One

Acceso remoto (RDP)

  • Configuración avanzada de videovigilancia IP

  • DVR/NVR

Videowall

Video portería IP / Análoga

Integración de sistemas de alarmas

Control de acceso

Intercomunicadores

  • Diagnóstico electrónico

Recuperación de equipos Vía RS232

Actualización de Firmware

Reparación-electronica

Reseller-Clientes

  • Hikvision

  • Dahua

  • Pelco

IndigoVision

AjaxSystems

  • DSC

  • Ubiquiti

  • Witek

  • EZVIZ

JFLAlarmas

  • H3C

  • Rosslare

  • HikCentral

  • IVMS-4200

  • HikConnect

  • HikPartnerPro

  • DSS

  • SmartPSS

ConfigTools

GMDSSPlus

Brandpromotion

E-commerce proficiency

Certification

Hikvision, HCSA - Thermal, HCSA - Maintenance, HCSA - Access Control, HCSA - Alarm, HCSA - Video Intercom, HCSA - CCTV, HCSA - Security, HCSA Certified Trainer (TTT en Chile), CGSA - Security, CGSA - Access Control, Conceptos Básicos de Red (Academia Hikvision Online), HCSA Entry Level, Sistemas de Alarma Inalámbricos, Actualización de Productos Turbo HD, AcuSense con Reconocimiento Facial

ID

18.243.300-4

Current Role

Lidera un equipo técnico, desarrollando soluciones completas en proyectos de pequeña, mediana y gran escala.

Personal Information

  • Age: 34
  • Number of Children: 0
  • Date of Birth: 14/03/91
  • Nationality: Chileno
  • Driving License: Clase B y C
  • Marital Status: Soltero

Timeline

Administrador De Redes / Soporte Técnico Reseller / Líder Técnico De Seguridad Electrónica

Automatec Chile
01.2019 - Current

Soporte Técnico

Automa
01.2016 - 06.2017

Técnico en Administración de Redes - Administración De Redes

Duoc UC

Técnico en Electrónica - Técnico Electrónico

Centro Politécnico Particular De Ñuñoa
Miguel Ángel Chávez AhumadaAdministrador De Redes/ Soporte Reseller