Miriana E. Morales G.

• Management of key accounts within the mining sector (B2B clients).
• Contract compliance and administration.
• Ensuring operational continuity of services.
• Planning and execution of service improvement initiatives for assigned clients to enhance satisfaction and drive customer loyalty.
• Ongoing communication with clients to ensure optimal service performance throughout the entire service lifecycle.
• Design and implementation of customer retention strategies.
• Innovation and continuous improvement of service delivery processes.
• Leadership and coordination of cross-functional teams to resolve service incidents and performance issues.

Key Achievements:

• Implementation of a proactive monitoring service for DWDM services for Antofagasta Minerals.
• Retained and increased promoter clients, positively impacting customer satisfaction across assigned accounts.

• Responsible for driving sales of cybersecurity solutions and services for the Cisco brand.
• Identification of business opportunities and development of effective strategies to successfully close deals.
• Account retention and growth of assigned clients, including acquisition of new customers.
• Preparation and delivery of technical-commercial proposals.
• Delivery of roadmap presentations and solution demos (training sessions) for Cisco technologies.
• Planning and execution of demand generation initiatives to boost sales and expand market coverage.

Key Achievement:

• Achieved a 20% increase in annual sales.

• Responsible for driving sales of HPE Aruba networking solutions, managing assigned accounts, and acquiring new clients.
• Preparation and presentation of commercial proposals, including follow-up on submitted projects through to closure.
• Planning and execution of demand generation activities, including portfolio presentations, customer training sessions, and campaign development.
• Providing customers with information on promotions, campaigns, events, discounts, and special offers.
• Conducting product demonstrations to increase customer interest and solution understanding.
• Managing the customer portfolio to ensure retention and drive sales growth.

Key Achievement:

• Expanded sales channel coverage by 30%.

• Acquisition of new clients and presentation of the product portfolio.
• Identification of potential market opportunities to establish strategic partnerships and support clients in achieving successful deal closure and project development.
• Project follow-up with technical teams and/or vendors, including negotiation and closure of both commercial and technical aspects (engineering studies).
• Market analysis to identify new business opportunities.

Key Achievements:

• Successfully introduced the SAF brand into Entel, incorporating spectrum analyzers into the operations area.
• Achieved a 20% increase in annual sales..

• Performed preventive and corrective maintenance on the IP Backbone, Backhaul, and DCN networks.
• Configured and certified Data and Internet services for Corporate Clients.
• Resolved service-impact incidents affecting Corporate Clients, including troubleshooting issues related to the IP Backbone, Backhaul, and DCN networks.
• Implemented services across the IP Backbone, Backhaul, and DCN networks.
• Utilized tools such as Huawei iManager U2000, ZTE NetNumen U31, SecureCRT, and Microsoft Visio.

Key Achievement:

• Successfully integrated all elements comprising the DCN network for corporate clients.