Montserrat Latorre Monroy
Dublin,
Summary
Experienced professional in tourism and hospitality with over 4 years of expertise. Exceptional multitasking abilities, efficient time management, and strong commitment to customer service. Responsible professional willing to go extra mile to assist others with solving problems. Dependable and quick-learning team player with effective communication and organization skills.
.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Hotel St George by Nina
11.2023 - Current
- Minimised customer wait times during check-in and check-out by collaborating with colleagues.
- Welcomed customers by completing check-in procedures and amending required reservation changes.
- Answered telephone calls with positivity and professionalism to uphold hotel reputation.
Reservations Agent
The Singular Hotel
04.2023 - 07.2023
- Monitored local events and local market news to forecast impact on demand calendars.
- Provided customers with information about availability and pricing.
- Processed payments and sent confirmation details to customers via email or mobile app.
Reservations Agent
City Express Santiago Aeropuerto
04.2021 - 04.2023
- Reviewed activity report and updated accuracy of codes, rates and guest information daily.
- Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.
- Maintained in-depth knowledge of key competitor hotels and venues and suggested competitive new promotions and services to upper management.
Front Desk Receptionist
City Express Santiago Aeropuerto
02.2019 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed customer bookings and prepared registration cards to ensure smooth check-in processes.
- Coordinated transportation for guests, booking shuttles and private car service.
Education
Bachelor of Arts - Translation English - Spanish.
Instituto Profesional Chileno Británico
Santiago, Chile2020
Skills
- Time Management
- Work Prioritization
- Administrative Skills
- Problem-solving skills
- Conflict Management
- Customer Engagement
- Multitasking Abilities
- Organizational Skills
- Microsoft Office
- Team Collaboration
Languages
English
Upper Intermediate
B2
Spanish
Bilingual or Proficient (C2)
Additional Information
Current Visa: Stamp 2.
PPSN: Available.
Timeline
Front Desk Receptionist
Hotel St George by Nina
11.2023 - Current
Reservations Agent
The Singular Hotel
04.2023 - 07.2023
Reservations Agent
City Express Santiago Aeropuerto
04.2021 - 04.2023
Front Desk Receptionist
City Express Santiago Aeropuerto
02.2019 - 04.2021
Bachelor of Arts - Translation English - Spanish.
Instituto Profesional Chileno Británico
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