Nataly Muñoz
Administracion De Empresas
Santiago
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Customer Hunter
Munsil
santiago
01.2019 - Current
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered services to customer locations within specific timeframes.
- Increased customer satisfaction by resolving issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked with customers to understand needs and provide excellent service.
Store Manager
Starbucks Chile
Santiago
11.2016 - 06.2018
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Evaluated suppliers to maintain cost controls and improve operations.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Manejo y cumplimiento de KPI
Store Manager Trainer
Pizza Hut
Santiago
08.2012 - 07.2016
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Drove sales and planned promotional and local store marketing activities.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Supported store opening by setting up office space, equipment and POS systems.
- Desarrollo y cumplimiento de KPI
Education
High School Diploma -
Novar
Santiago 03.2013 - 11.2023
Skills
Customer database management
Business-to-customer expertise
Gestión de proyectos
Proyección y cumplimiento de metas
Timeline
Customer Hunter
Munsil
01.2019 - Current
Store Manager
Starbucks Chile
11.2016 - 06.2018
High School Diploma -
Novar
03.2013 - 11.2023
Store Manager Trainer
Pizza Hut
08.2012 - 07.2016