Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nataly Muñoz

Administracion De Empresas
Santiago

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

9
9
years of professional experience
11
11
years of post-secondary education

Work History

Customer Hunter

Munsil
santiago
01.2019 - Current
  • Resolved problems, improved operations and provided exceptional service.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered services to customer locations within specific timeframes.
  • Increased customer satisfaction by resolving issues.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Worked with customers to understand needs and provide excellent service.

Store Manager

Starbucks Chile
Santiago
11.2016 - 06.2018
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Manejo y cumplimiento de KPI

Store Manager Trainer

Pizza Hut
Santiago
08.2012 - 07.2016
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Drove sales and planned promotional and local store marketing activities.
  • Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
  • Supported store opening by setting up office space, equipment and POS systems.
  • Desarrollo y cumplimiento de KPI

Education

High School Diploma -

Novar
Santiago
03.2013 - 11.2023

Skills

    Customer database management

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Timeline

Customer Hunter

Munsil
01.2019 - Current

Store Manager

Starbucks Chile
11.2016 - 06.2018

High School Diploma -

Novar
03.2013 - 11.2023

Store Manager Trainer

Pizza Hut
08.2012 - 07.2016

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Nataly MuñozAdministracion De Empresas