Advanced Excel
Nelson Rodríguez
Administrador De Empresas
Santiago De Chile
Summary
Results-oriented business leader with more than 14 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work History
Jefe De Operaciones Tiendas De Café
Promotora Chilena de café de Colombia
Santiago de Chile
02.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
Supervisor De Operaciones
PROCAFECOL S.A
Santa Marta
04.2019 - 02.2022
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored company inventory to keep stock levels and databases updated.
- Prepared variety of different written communications, reports and documents.
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Perform P&G verification and decision making
Entrenador/Capacitador
PROMOTORA S.A.
cartagena de Indias
12.2015 - 04.2019
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Prepared variety of different written communications, reports and documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Train the personnel of the commercial channels of Procafecol S.A: Colombia store personnel, Franchisees, Institutional Clients and the Retail channel in administrative, operational and Barista issues.
Analista De Entrenamiento
PROCAFECOL S.A.
Bogota D.C.
11.2013 - 12.2015
- Maintained excellent attendance record, consistently arriving to work on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
Administrador De Punto De Venta
PROCAFECOL S.A.
Bogota D.C.
03.2007 - 11.2013
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Increased customer satisfaction by resolving issues.
- Received and processed stock into inventory management system.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
Técnico De Preparación - Barista
LISTOS S.A.
Bogota
12.2005 - 03.2007
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared eye-catching, creative latte art to please customers.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Administrador De Empresas
Politecnico Grancolombiano
Bogota Colombia 06.2016 - 07.2022
Tecnología En Gestión Financiera
Politécnico Grancolombiano
Bogota D.C. - Colombia 06.2016 - 12.2019
Diplomado Herramientas Para Gestión Administrativa
Universidad EAN
Bogota D.C. - Colombia 10.2013 - 12.2013
Skills
Denied claims identification
Customer relations understanding
Financial leadership ability
Management information systems
Cost reduction strategies
Budgeting and forecasting
Supply Chain Management
SAP expertise
Data analysis
Staff Management
Fluent in English
Expense reports
Budgeting
Raw materials, packaging and production
Financial Management
Report generation
P&L Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved productivity through effectively helping with positioning of staff on shift.
- Reduced operational expenses by 5% by streamlining branch operations.
- Promoted to supervisor of operations after 3 years with the company.
- Resolved product issue through consumer testing.
Software
Office tools
SAP Management
ICG-Micros Sales Capture system management
Timeline
Jefe De Operaciones Tiendas De Café
Promotora Chilena de café de Colombia
02.2022 - Current
Supervisor De Operaciones
PROCAFECOL S.A
04.2019 - 02.2022
Administrador De Empresas
Politecnico Grancolombiano
06.2016 - 07.2022
Tecnología En Gestión Financiera
Politécnico Grancolombiano
06.2016 - 12.2019
Entrenador/Capacitador
PROMOTORA S.A.
12.2015 - 04.2019
Analista De Entrenamiento
PROCAFECOL S.A.
11.2013 - 12.2015
Diplomado Herramientas Para Gestión Administrativa
Universidad EAN
10.2013 - 12.2013
Administrador De Punto De Venta
PROCAFECOL S.A.
03.2007 - 11.2013
Técnico De Preparación - Barista
LISTOS S.A.
12.2005 - 03.2007