Nicolas Eduardo Zavala Gonzalez
Summary
Mechanical Engineer with solid experience in the sales and services area. I have been developing experience and knowledge for several years in different areas, such as the electrical industry, power generation and the aquaculture sector. Therefore, I have always developed in challenging and competitive environments.
Able to identify, correct and make correct decisions in the face of the different complexities that can be found in customer service work, always prioritizing customer loyalty to ensure future business relationships.
I am used to taking charge of company budgets of between €3 and €7mm where I have stood out in their compliance over time. Adaptable to new challenges, rapid absorption of new technologies, associative and promoter of teamwork.
Overview
11
11
years of professional experience
Work History
Customer Care Manager
Marel Chile SpA.
09.2022 - Current
- Responsible for the commercial management of preventive maintenance contracts, Innova support contracts (software of Marel), sale of spare parts and services for the Marel fish industry in the south of the region
- With customer between Chile, Argentina and Uruguay
- Propomotor and in charge of ensuring the alignment of the Marel services team towards the client's requirements
- About my management, I oversee meeting the annual budget of around € 7M, divide between SLA, Services, Sales of spare parts
Key Account Manager
Distribuidora Cummins Chile S.A.
05.2021 - 08.2022
- Invited to be part of the development of a new business area focused on business development in renewable energies and promoting Cummins electrolyzers
- In this new business area I was in charge of finding the business strategy, looking for possible clients and business niches where I could develop this type of projects
- Finally, it was not successful due to the barriers to entry into the business of renewable energy projects, in addition to internal changes in the company, which made the course change
- In addition, the hydrogen electrolyzer business was still very immature and several milestones need to be broken worldwide to become an energy vector as projected
Key Account Manager
Distribuidora Cummins Chile S.A.
01.2019 - 05.2021
- I became the KAM of the energy division in the Puerto Montt branch
- Ensuring the business lines of sales of generators equipment, high power projects, rental and sale of used equipment
- After my management we managed to have a 60% market share with the sale of low KvA power generators that are offered to the aquaculture industry
- Our main clients were distributed among the top ten salmon companies
- We also diversified into other areas to maintain the brand in the area
- During my management we were meeting the proposed goals on a budget of $3M USD
- The last milestone was for second time to became the #1 on amount of sales on low KvA on latam region
Sales Engineer Generation
Lureye Generación
03.2018 - 12.2018
- Commercial responsible for the sale of diesel generators for the company Lureye Generacion
- During my management I was in charge of overseeing commercial sectors such as industrial, agricultural, wine, meat processing and telecommunications
- I was also responsible for carrying out the market study to propose a business strategy in the gas distributor market in Chile
Sales Engineer
Distribuidora Cummins Chile S.A.
04.2016 - 12.2017
- Commercially responsible for the business lines of the energy division which includes the sale of low kva and high kva generators, projects, rental, sale of used generators and sale of motors for the different existing applications
- During my management we managed to diversify sales into other areas because the aquaculture industry was hit hard by the ISA virus crisis
- This helped us to resume key contacts when the industry returned to operating normally and allowed us to generate an important commercial milestone, achieving first place in sales volume in low KVA generators, competing with all distributors in Latin America
Commercial Representative
Tecnored S.A.
03.2014 - 04.2016
- Commercial manager of the TecnoRed S.A
- Branch
- In the southern area, building loyalty with old and new clients, managing strategic commercial alliances to strengthen commercial relationships between clients and TecnoRed S.A
- Commercial management that aimed to increase sales and margins of the Puerto Montt branch
Soporte de Ventas. Gestión Comercial
Tecnored S.A.
10.2013 - 02.2014
- Sales support at the TecnoRed branch in Puerto Montt, generating in-house and telephone sales, supporting the efforts of the Sales Representative and coordinating logistical support, to fulfill the deliveries of materials to customers
Education
Diploma in business management and direction leading to MBA -
Universidad Del Desarrollo
Puerto Montt12.2014
Diploma in negotiation and sales -
Universidad Adolfo Ibáñez Eclass
06.2014
College Tecnológica de Chile -
Inacap
Puerto Montt01.2013
School -
Instituto Presidente Errázuriz
Santiago01.2007
Skills
- Customer service
- Budget management
- Commercial management
- Client relationship management
- Sales strategy
- Contract negotiation
Updates
- Diploma in business management and direction leading to MBA, Universidad Del Desarrollo, Puerto Montt, Los Lagos, 08/01/14, 12/31/14
- Diploma in negotiation and sales, Universidad Adolfo Ibáñez Eclass, 06/01/14
Personal Information
Title: Mechanical execution engineer
Training
Design of an automated industrial tool to improve the sealing process of glass bottles for craft beer production
Academic Success
- Tecnológica de Chile, Inacap, Puerto Montt, Los Lagos, 08/01/08, 12/31/13
- Instituto Presidente Errázuriz, Santiago, Metropolitana, 01/01/94, 12/31/07
Others
English, Advanced, Microsoft Office Word, Microsoft Office Excel, Microsoft Office Powerpoint, Intermediate – advanced, class B, class C
Timeline
Customer Care Manager
Marel Chile SpA.
09.2022 - Current
Key Account Manager
Distribuidora Cummins Chile S.A.
05.2021 - 08.2022
Key Account Manager
Distribuidora Cummins Chile S.A.
01.2019 - 05.2021
Sales Engineer Generation
Lureye Generación
03.2018 - 12.2018
Sales Engineer
Distribuidora Cummins Chile S.A.
04.2016 - 12.2017
Commercial Representative
Tecnored S.A.
03.2014 - 04.2016
Soporte de Ventas. Gestión Comercial
Tecnored S.A.
10.2013 - 02.2014
Diploma in business management and direction leading to MBA -
Universidad Del Desarrollo
Diploma in negotiation and sales -
Universidad Adolfo Ibáñez Eclass
College Tecnológica de Chile -
Inacap
School -
Instituto Presidente Errázuriz
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