Nicole Garrido

• Oversaw daily operations, ensuring seamless service and customer satisfaction.
• Managed staff schedules, optimizing workforce efficiency during peak hours.
• Developed and implemented training programs to enhance team performance.
• Analyzed sales trends, adjusting menu offerings to maximize profitability.
• Established inventory control procedures, reducing waste and enhancing cost management.
• Collaborated with suppliers to negotiate favorable terms and maintain quality standards.
• Implemented health and safety protocols, ensuring compliance with regulations and improving workplace safety.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.

Conducted market research to identify trends and establish competitive rental pricing strategies, supporting informed decision-making.

• Developed product knowledge to provide tailored recommendations based on customer needs, enhancing service effectiveness.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Addressed customer concerns promptly and provided accurate information, contributing to improved customer satisfaction.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Streamlined call center processes for improved efficiency and reduced wait times.

• Enhanced employee retention through talent management strategies and positive work environment.
• Streamlined HR processes, reducing paperwork and manual tasks via automation.
• Developed onboarding programs to improve integration of new employees into organization.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.

• Performed room inspections to ensure adherence to housekeeping standards and identified maintenance needs.
• Communicated repair needs to maintenance staff.
• Organized laundry processes to maintain efficiency and cleanliness, washing, drying, and ironing.
• Created and enforced comprehensive housekeeping standards to ensure cleanliness in guest rooms and common areas.
• Worked with front desk to respond promptly to all guest requests.
• Assigned housekeeping staff to shifts and room blocks based on skills and daily operational needs.

• Assisted Accommodation SNCO with administration and operations of 12 Facility reception.
• To maintain an effective and efficient service to military personnel using the reception. Maintained accurate records for the Accommodation SNCO. Delivered exceptional customer service to military personnel and visitors.
• To participate in company training to improve my standards of performance
• Interacted directly with Administration Managers and military personnel at all ranks, from Commander to private.
• To arrange Junior Ranks Accommodation bookings with the base. To administer keys of the main military buildings
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained clean and organized front desk areas to uphold polished company image.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Acquired in-depth knowledge of surrounding area to offer guests information about dining options, entertainment, and shopping activities.
• Answered multi-line phone system and enthusiastically greeted callers.
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Enforced policies and procedures to increase efficiency.