Nicole Inostroza
Head of CX Aibōmarket
Santiago
Summary
With 14 years of experience in commercial roles and customer success, I have worked with renowned hotels like Sheraton and Mandarin Oriental, as well as dynamic digital startups such as Justo and AiboMarket. My background as a Hotel Administrator and Commercial Engineer, combined with proficiency in Microsoft Office, Zendesk, and Freshworks, equips me to lead teams effectively. I am passionate about enhancing customer experiences and driving results, and I am excited to bring dedication to your team.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Head of Customer Success
AiboMarket
10.2022 - Current
Developed the Customer Success strategy from scratch for AiboMarket's marketplace, focusing on guiding and supporting customers to ensure their success with the platform.
Led the initiative with a clear vision and strategy to amplify the customer's voice, provide tailored support, guidance, and expertise to help them achieve their business goals. This approach not only optimized the use of AiboMarket's products and services but also drove an increase in sales and revenue.
Guest Service Agent
Hotel Bosque de Reñaca Convention Center & Spa
11.2013 - 2 2016
KAM Senior (MX - CO)
Justo
06.2022 - 09.2022
Account operation manager (MX)
Justo
10.2021 - 06.2022
Team Leader Customer Success (CL)
Justo
12.2020 - 11.2021
Customer Success Executive (CL)
Justo
09.2020 - 12.2020
Service Manager Conference and Meetings
Mandarin Oriental Hotel Group
08.2019 - 08.2020
Event Manager
Sheraton Hotels & Resorts
02.2018 - 04.2019
Banquet Account Manager / Ejecutiva Ventas Banquetes
Sheraton Hotels & Resorts
06.2016 - 02.2018
Banquet Sales Coordinator
Sheraton Hotels & Resorts
02.2016 - 06.2016
Cost Assistant
Hotel Conference Town
04.2012 - 07.2013
Guest Service
Hotel Conference Town
11.2011 - 03.2012
Coordinadora de eventos
08.2011 - 11.2011
Barista
Snowbasin Resort
12.2010 - 03.2011
Education
Ingenieria comercial - Ciencias economicas y administrativas
Universidad Andrés Bello
01.2014 - 01.2016
Direccion de empresas hoteleras y gastronomicas - Hotelería
Universidad de Valparaíso
01.2007 - 01.2011
Skills
Microsoft Office
PowerPoint
Microsoft Word
Zendesk
Freshworks
Clickup
Salesforce
Opera
Customer relationship management
Certification
EF SET English Certificate, 62/100, C1 Advanced
Timeline
Head of Customer Success
AiboMarket
10.2022 - Current
KAM Senior (MX - CO)
Justo
06.2022 - 09.2022
Account operation manager (MX)
Justo
10.2021 - 06.2022
Team Leader Customer Success (CL)
Justo
12.2020 - 11.2021
Customer Success Executive (CL)
Justo
09.2020 - 12.2020
Service Manager Conference and Meetings
Mandarin Oriental Hotel Group
08.2019 - 08.2020
Event Manager
Sheraton Hotels & Resorts
02.2018 - 04.2019
Banquet Account Manager / Ejecutiva Ventas Banquetes
Sheraton Hotels & Resorts
06.2016 - 02.2018
Banquet Sales Coordinator
Sheraton Hotels & Resorts
02.2016 - 06.2016
Ingenieria comercial - Ciencias economicas y administrativas
Universidad Andrés Bello
01.2014 - 01.2016
Guest Service Agent
Hotel Bosque de Reñaca Convention Center & Spa
11.2013 - 2 2016
Cost Assistant
Hotel Conference Town
04.2012 - 07.2013
Guest Service
Hotel Conference Town
11.2011 - 03.2012
Coordinadora de eventos
08.2011 - 11.2011
Barista
Snowbasin Resort
12.2010 - 03.2011
Direccion de empresas hoteleras y gastronomicas - Hotelería
Universidad de Valparaíso
01.2007 - 01.2011
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