Nicole Ramos

Ethics, quality and compliance intern where I wrote incident reports to be submitted to the Department of Justice in New York State.

Edited, reviewed and modified training programs and the company handbook for new California locations.

Compiled spreadsheets for the annual internal review of company incidents and complaints.

• Sorted and organized files, spreadsheets, and reports. Uploaded and organized files on Salesforce.
• Participated in workshops and presentations related to projects run by department heads.
• Interacted with over 100 clients by phone, email, or in person to provide information in both English and Spanish.

• Assisted with planning and implementation of diverse projects and events including a sustainability initiative for Sargassum disposal.
• Worked on the creation of a voter initiative in support of a $100,000,000 G.O. Bond.
• Communicated with local universities, organizations and counties to collaborate on joint initiatives.
• Collaborated on and proofread reports, presentations, and a website for internal and external use.

• Managed over 400 customers daily; resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Worked with children of varying ages (4-10), interests, skills, and developmental levels.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Supervised camper activities to address behavioral issues and promote fun, safety, and inclusivity. This included working one-on-one with specific children who needed extra care and attention.