Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

Olivia Chalk

Miami

Summary

Reliable employee enthusiastically pursing the opportunity to add immediate value to a growing team. Inspired to help others and bring forth positivity whilst also being driven to apply unfailing work ethic to meet objectives. Committed to putting the best of myself forward to reach exceptional standards of customer service and keeping up the positive moral of the team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Duty Manager/ Sales Attendant

Target
09.2017 - 07.2022
  • Positively led the online orders/ pick packing team, ensuring fast and accurate order fulfilment with strong attention to detail. Handled customer inquiries and complaints effectively, maintaining high levels of customer satisfaction
  • Collaborated with team members to achieve monthly sale targets
  • Accepted and completed cash and credit card payments as well as completing Start of Day and End of Day cash and store procedures
  • Built and maintained relationships with peers and upper management to drive team success, lead and mentored team members
  • Engaged positively with each customer providing professional and knowledgeable support for sale and service needs
  • Answered incoming telephone calls to provide store, products and services information
  • Stocked, replenished, signed and organised merchandise to keep store fresh, appeal to customers and drive consistent sales
  • Worked closely with supervisors to address customer complaints and improve overall service quality

Housekeeping Supervisor

The Star Casino
09.2024 - 03.2025
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.

Housekeeping Supervisor/ Coordinator

Qualia Resort
08.2022 - 07.2024
  • Conducted regular room inspections to verify compliance with housekeeping and resort standards
  • Prepared housekeeping boards, documents and staff for daily operations
  • Adapted quickly to changing priorities to ensure housekeeping operations remain seamless as well as guests requests were promptly and professionally responded to
  • Collaborated with front office, maintenance, gardens and restaurant departments to ensure an atmosphere of exceptional customer service
  • Assigned and scheduled housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Provided ongoing feedback, support and training to housekeeping staff, fostering a culture of continuous improvement and six- star standard
  • Drove compliance and safety by keeping up to date with training and chemical management to identify and minimise risk
  • Managed and successfully delivered quality outcomes in a continuous fast paced environment
  • Qualified as Room Attendant, Minibar Attendant, Houseperson, Public Areas Attendant

Disability Support Worker

CA Relief
02.2022 - 07.2022
  • Assist people to live independently as possible in their own home and in the community, remove barriers and engage in a full life
  • Provided personal care including helping people shower, getting dressed and performing daily activities, laundry, cooking ect.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.

Education

High School Diploma -

Brigidine College
Indooroopilly, QLD
11.2019

Skills

  • Excellent Customer Service
  • Positivity
  • Adaptability
  • Team work
  • Communication
  • Leadership
  • Attention to detail

Accomplishments

  • Silver Eminence award (Qualia - 2023)
  • Target Values Award (Target - 2021)

References

James Cunningham, Executive housekeeper 

qualia Resort 

P: 0452 010 107

E: jcunningham@qualia.com.au


Tariq Mahomed, General Manager 

Reef View Hotel 

P: 0424 379 151

E: tmahomed@hamiltonisland.com.au


Melissa Pierre, Support Coordinator and Director 

CA Relief 

P: 0403 122 403

E: mycarelief@gmail.com



Certification

  • Nationally recognised Responsible Service of Alcohol - QLD
  • Open Manual Licence - QLD


Timeline

Housekeeping Supervisor

The Star Casino
09.2024 - 03.2025

Housekeeping Supervisor/ Coordinator

Qualia Resort
08.2022 - 07.2024

Disability Support Worker

CA Relief
02.2022 - 07.2022

Duty Manager/ Sales Attendant

Target
09.2017 - 07.2022

High School Diploma -

Brigidine College

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Olivia Chalk