Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Omar Adrian Patino Nieto

Santiago

Summary

Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful [Number]-year record of building positive relationships with internal and external stakeholders.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Data Center Operations Manager

Ascenty
08.2021 - Current
  • Responsible for operation, maintenance and support to the entire electrical and mechanical infrastructure of Data Center.
  • Guarantee through management and coordination of service contracts the correct operation, availability and efficiency of electrical substation equipment, UPS, Chillers, CRACs and CRAHs, fire detection and extinction systems, access control systems, among others.
  • Assistance and support to technical update projects for clients, working and coordinating with contractors and technical personnel.
  • Identification, analysis and treatment of infrastructure problems, incidents or failures, executing analyzes and establishing guidelines for problem resolution.
  • Improved operations, assuring over 92% maintenance schedule accomplishment
  • Focal point of contact with clients to deliver management reports, attention to requirements, SLA tickets, incidents, etc.
  • Participate in interview and training processes, supervision and management of members of operations staff, subsequently leading performance reviews and offering constructive feedback.
  • Flexibility and availability to work outside business hours

Data Center Engineer

Telefonica
02.2017 - 07.2021
  • Responsible for operations and maintenance of infrastructure of one of Telefónica's Data Centers, through supervision of multidisciplinary team provided by allied contractor.
  • Keeping track of compliance with preventive maintenance schedule of UPS,rectifier systems, Diesel Generators, CRAC units, Chillers, MV Transformers, Fire detection and suppression systems, among others.
  • Review and deliver management reports, procedures and protocols.
  • Detect and report issues quickly and efficiently in order to comply internal customers SLA.
  • Management of facilities and services of technical rooms.
  • Management of compliance with the company's environmental policy through internal and external audits of ISO 14001: 2015 standard. Infrastructure improvement and modernization projects.
  • Availability to work after hours, weekends or holidays
  • Write and apply operational (MOP, SOP ans EOP) documents to ensure availability and 100% infrastructure uptime

Field Service Coordinator

Seijiro Yazawa Iwai
03.2011 - 06.2016
  • To plan, execute and supervise all activities related to after-sales service of equipment sold by the organization (Diesel Generators, UPS Systems, Rectifiers, Automatic Transfer Switches).
  • Responsible of ensuring customer satisfaction and providing solution of technical problems in addition to collaborating and supervise facilities, commissioning, preventive and corrective maintenance tasks.
  • Manage technical staff in charge (05 technicians) and their daily service schedules.
  • Maintain constant communication with suppliers, quote services and spare parts.
  • Service engineer specialized in critical backup power systems (generator sets and UPS systems). Responsible for: Execution of inspection, installation, commissioning and after-sales service of SDMO / DENYO diesel generators 20kW ~ 2MW, UPS systems in power ranges from 1.5 to 225 kVA for telecommunications applications, IT and hospitals nationwide and for other company headquarters in Central Americ
  • Provide technical support and advice to customers and other divisions of the company in the selection and implementation of back up equipment. Lead work crews, prepare and write technical reports, among others.

Field Service Technician

TySECA
02.2005 - 02.2011
  • Troubleshooting, commissioning and maintenance of UPS systems, rectifiers, PDUs and electrical installations for Global Crossing's Data Center (Level 3), Provincial Bank (BBVA), Guayana Bank, Banesco Bank and PDVSA INTEVEP (Venezuelan Oil Industry).
  • Responsible for performing maintenance tasks and installations of LPG generator sets and Intergy / Eltek rectifier systems.
  • Provide training in use of equipment to customers and telephone support
  • Toubleshooting from home or office 24 hours, 365 days year.
  • Management of electrical measurement equipment and
  • Read and understanding of electrical and electronic diagrams and drawings

Education

Associate of Science - Electronics Technician

Inst Univ De Tecnología Agro-Industrial
San Cristobal, Venezuela

Bachelor of Science - Electrical, Electronics Engineering Technologies

Universidad Politécnica Santiago Mariño
Caracas, Venezuela

Skills

  • Infrastructure operation
  • Customer satisfaction
  • Maintenance and Repair
  • Problem-Solving
  • Training and Development

Certification

· Accredited Tier Designer (ATD)

Uptime Institute

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Data Center Operations Manager

Ascenty
08.2021 - Current

Data Center Engineer

Telefonica
02.2017 - 07.2021

Field Service Coordinator

Seijiro Yazawa Iwai
03.2011 - 06.2016

Field Service Technician

TySECA
02.2005 - 02.2011

Associate of Science - Electronics Technician

Inst Univ De Tecnología Agro-Industrial

Bachelor of Science - Electrical, Electronics Engineering Technologies

Universidad Politécnica Santiago Mariño

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Omar Adrian Patino Nieto