Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pablo Meneses

Customer Service Representative
Santiago

Summary

Dynamic customer service professional with a proven track record at Air France-KLM, adept at resolving conflicts and enhancing customer satisfaction. Skilled in problem-solving and active listening, I consistently exceed expectations, fostering loyalty and repeat business. My adaptability and product knowledge drive success in high-pressure environments.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Air France-KLM
12.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

CGS
12.2022 - 11.2023
  • Provided assistance in medical resupply scheduling for patients in need of oxygen therapy.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Sales Agent

Ursus Trotter
03.2018 - 01.2019
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.

Education

C-2 English Certificate - English Language

Cambridge
05.2001 -

English Pedagogy -

Universidad Andrés Bello
Santiago
05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Customer relations

Computer skills

Timeline

Customer Service Representative

Air France-KLM
12.2023 - Current

Customer Service Representative

CGS
12.2022 - 11.2023

Sales Agent

Ursus Trotter
03.2018 - 01.2019

C-2 English Certificate - English Language

Cambridge
05.2001 -

English Pedagogy -

Universidad Andrés Bello
05.2001 -
Pablo MenesesCustomer Service Representative