Hospitality professional with 5+ years experience in the sales, Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs, management and hotel experience and sales representative seeking new opportunities.
Hi, I’m
Pamela Herrera Bascur
Santiago
Summary
Overview
10
years of professional experience
Work History
Sequoia Adult School
Volunteer
07.2019 - 01.2020
Job overview
- Helping to learn and improve English skills at Spanish Speaker
Fantástico Sur , Puerto Natales
Hotel Service Manager
08.2018 - 03.2019
Job overview
- Supervised service staff of fourteen personnel across food & beverage as well as front desk, ensuring highest customer service levels to hotel guests staying in the Refugio Central Torres Del Paine, Patagonia Chile
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Shift auditor for restaurant and front desk financial transactions reconciling all money order, cashier checks, and petty cash for ~ 280 guests/shift
- Certified in Chile for CPR and First Aid
Enjoy S.A, Chiloé
Front Desk & Spa Supervisor
01.2017 - 07.2018
Job overview
- Supervised and developed team of 35 front desk and spa staff at the Enjoy Casino and Resort
- Trained 2 departments in Opera PMS for streamlined check in process and customer service
- Promoted to Supervisor of Spa and Front Desk operations within five months for joining the team due to excellent customer service.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Free Lance, Santiago
Sales Representative
03.2010 - 12.2016
Job overview
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
Education
Canada College Redwood City, CA
English As Second Language from English As A Second Language (ESL)
03.2021
University Overview
Instituto Tecnologico De Chile Santiago, Chile
Associate of Hospitality And Tourism from Tourism Service Management
12.2017
University Overview
Skills
- SKILLS & CERTIFICATIONS
- Customer Service
- Product Promotions
- Interpersonal and Written Communication
- Product Recommendations
- Customer Needs Assessment
- Relationship Building
- Sales Goals Attainment
- Problem-Solving
- Suggestive Selling
- Retail Sales
- Sales Expertise
- [Chile, USA and Germany] Driver's License
- Chilean/American
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Volunteer
Sequoia Adult School
07.2019 - 01.2020
Hotel Service Manager
Fantástico Sur
08.2018 - 03.2019
Front Desk & Spa Supervisor
Enjoy S.A
01.2017 - 07.2018
Sales Representative
Free Lance
03.2010 - 12.2016
Canada College
English As Second Language from English As A Second Language (ESL)
Instituto Tecnologico De Chile
Associate of Hospitality And Tourism from Tourism Service Management
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