Paola Dagnino Morel
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented leader with analytical approach to business planning and day-to-day problem-solving. A variety of jobs, from Research Analyst to Administrative assistant, gave me a wide array of skill and willingness to learn new things. I also had the opportunity to work in Denmark and Canada, which demonstrates my ability to adapt to new environments and cultures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Evalueserve SA
2022.08 - Current
- Reporting manager for a team of analysts dedicated to several industries
- Manage and motivate employees to be productive and engaged in work.
- Monitor and analyze work performance to identify areas of improvement and make necessary adjustments.
- Monitor workflow to improve employee time management and increase productivity.
- Evaluate employee performance and coached and trained to improve weak areas.
- Maintain compliance with company policies, objectives, and communication goals.
- Apply strong leadership talents and problem-solving skills.
- Advanced researcher in Health care, with a focus in the pharmaceutical industry
- Project coordination and execution
Senior Healthcare Analyst/Team Lead
Evalueserve SA
2018.01 - 2022.07
- Supporting a top tier management consulting firm with advanced researcher in Health Care, with a focus in the Pharmaceutical industry
- Project execution and workflow management
- Trained new team members by relaying information on company policy and procedures.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Maintained database to store research data.
- Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
- Participated in data mining activities to uncover insights from various sources.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Healthcare Analyst
Evalueserve SA
2017.04 - 2018.12
- Supporting a top tier management consulting firm with advanced researcher in Health Care, with a focus in the Pharmaceutical industry
- Project execution
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Maintained database to store research data.
- Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
- Participated in data mining activities to uncover insights from various sources.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Medical Assistant Receptionist
Clinica Monteblanco s.a
2016.09 - 2017.03
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
Front Desk Receptionist
La Sebastiana Suites
2015.10 - 2016.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Cleaning Crew Supervisor
Multiservices Vancouver
2014.06 - 2015.05
- Maintained adequate supplies of cleaning materials and equipment.
- Evaluated employee performance and developed improvement plans.
Dairy Farm Worker
Thorstedgaard
2012.09 - 2014.03
- Milked cows using milking machinery.
- Attended promptly to needs of sick calf to maintain health
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
Education
Diploma - Infectious and Tropical Diseases
Universidad De Los Andes
Santiago, Chile06.2021
Bachelor of Science - Veterinary Medicine
Universidad Santo Tomas
Viña Del Mar01.2011
No Degree - Elementary, Intermediate And High School
St. Margaret's British School
Viña Del Mar, Chile12.2001
Skills
- Verbal and Written Communication
- Performance Tracking and Evaluations
- Managing Employee Relations
- Collaborate Cross-Functionally
- Team Leadership
- Managing Multiple Tasks
- Managing Files and Records
- Employee Training
- Overseeing Employees
- Client Communication
Certification
Microsoft Office (Excel, Outlook, PowerPoint, Word)
Databases: Factiva, Orbis, EMIS, Refinitiv
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Manager
Evalueserve SA
2022.08 - Current
Senior Healthcare Analyst/Team Lead
Evalueserve SA
2018.01 - 2022.07
Healthcare Analyst
Evalueserve SA
2017.04 - 2018.12
Medical Assistant Receptionist
Clinica Monteblanco s.a
2016.09 - 2017.03
Front Desk Receptionist
La Sebastiana Suites
2015.10 - 2016.09
Cleaning Crew Supervisor
Multiservices Vancouver
2014.06 - 2015.05
Dairy Farm Worker
Thorstedgaard
2012.09 - 2014.03
Diploma - Infectious and Tropical Diseases
Universidad De Los Andes
Bachelor of Science - Veterinary Medicine
Universidad Santo Tomas
No Degree - Elementary, Intermediate And High School
St. Margaret's British School