PAULINA LEÓN KARMY

• Increased sales revenue by developing and implementing effective sales strategies. Built long-lasting client relationships through excellent customer service and consistent followups.
• Sales Leadership and Inventory Management: Oversaw daily sales operations, ensuring exceptional customer service and satisfaction. Managed inventory restocking processes to maintain optimal levels of pastry products, effectively balancing demand with supply. Demonstrated agility in adjusting sales strategies to meet consumer trends and seasonal demands, contributing to sustained revenue growth.
• Kitchen Coordination: Acted as pivotal link between sales floor and the kitchen, facilitating seamless communication and coordination. Implemented systems to streamline order processing and fulfillment, enhancing operational efficiency and ensuring timely delivery of high-quality pastry products to customers.
• Team Relationship Enhancement Plans: Developed and executed innovative plans aimed at improving intra-team relationships. These initiatives fostered a positive work environment, encouraged collaboration, and enhanced team cohesion, leading to improved productivity and job satisfaction across departments.
• Strategic Communication with Ownership: Worked closely with pastry shop's owners to develop and implement effective communication and leadership strategies. These strategies were designed to improve overall work environment, aligning team efforts with business objectives and fostering a culture of openness and mutual respect.
• Leadership and Workplace Improvement: Demonstrated leadership in advocating for a positive and collaborative work environment. Initiated and led discussions on workplace improvements, which were instrumental in implementing changes that resulted in more efficient, enjoyable, and productive workplace for all employees.

Highlights of Position:

• Successfully increased sales and customer satisfaction through effective inventory management and sales strategies, demonstrating a keen understanding of pastry market and customer preferences.
• Enhanced operational efficiency by improving communication flow between sales team and kitchen staff, resulting in a smoother, more efficient order fulfillment process.
• Fostered positive and productive work environment through development of team relationship enhancement plans, leading to significant improvements in team morale and cooperation.
• Played a key role in strategic planning process with shop's owners, contributing valuable insights and strategies that positively impacted shop's overall communication practices and workplace culture.

In this role at Mora Loutit, I utilized my skills in, communication, sales management, team coordination, and strategic planning to contribute to the shop's success while fostering a positive and collaborative work environment. My efforts not only enhanced operational efficiency but also strengthened the shop's internal culture, setting the stage for continued growth and success.

• Communications Strategy Implementation: Actively contributed to development and execution of CRCP’s comprehensive internal and external communications plan. Demonstrated ability to adapt messaging to diverse audiences, ensuring effective communication across various channels. Played a pivotal role in enhancing organizational transparency and engagement through strategic communications initiatives.
• Press Management: Managed press relations, including preparation of press releases, coordination of media events, and monitoring of media coverage. Excelited in building and maintaining strong relationships with media representatives, significantly increasing visibility and positive perception of CRCP in public eye.
• Event Organization Support: Assisted in planning and execution of corporate events, from initial concept to completion. Showcased organizational skills and attention to detail in venue selection, vendor management, and event promotion, contributing to successful events that enhanced community engagement and stakeholder relations.
• Website Content Management: Responsible for updating and maintaining CRCP corporate website, ensuring that content was current, engaging, and aligned with organization’s goals and communications strategy. Utilized content management systems to optimize website’s functionality and user experience, driving increased site traffic and user engagement.

Key Contributions:

• Played key role in successful implementation of communications plan, which led to improved internal communication and a stronger external brand presence.
• Enhanced CRCP's public relations efforts, contributing to a increase in media mentions and positive media coverage within internship period.
• Supported organization of major events that saw a increase in attendance and participant satisfaction, highlighting effectiveness of event management and promotional strategies.
• Improved content management process for corporate website, resulting in a improvement in visitor engagement metrics.
• Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
• Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
• Expanded industry knowledge by conducting research and attending relevant workshops or training sessions.
• Supported company goals by actively participating in brainstorming sessions and providing valuable insights.
• Assisted colleagues in their tasks when needed, fostering supportive work environment.
• Gained practical experience in various aspects of field, applying academic knowledge to real-world situations.
• Strengthened analytical abilities by critically evaluating data and drawing meaningful conclusions from it.
• Contributed to successful project completion by identifying potential challenges and suggesting solutions early on.
• Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within program.
• Participated in networking events to build valuable connections within industry for future opportunities.
• Received positive feedback from supervisors, reflecting strong commitment to personal growth and development throughout internship program.
• Managed multiple priorities simultaneously without compromising quality or punctuality of deliverables.
• Utilized problem-solving skills to overcome obstacles encountered during projects while maintaining professionalism under pressure.
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Sorted, organized, and maintained files.
• Interacted with customers by phone, email, or in-person to provide information.
• Answered and transferred incoming telephone calls, taking messages for various staff members.
• Analyzed problems and worked with teams to develop solutions.
• Participated in workshops and presentations related to projects to gain knowledge.
• Sorted and organized files, spreadsheets, and reports.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Prepared project presentations and reports to assist senior staff.
• Collaborated with senior management on new initiatives to build confidence.
• Facilitated successful completion of projects from concept to launch.
• Supported with creating project marketing materials to promote services.
• Collected, arranged, and input information into database system.

• Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
• Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
• Multimedia Content Creation: Spearheaded development of engaging, high-quality written and audiovisual content for news website and social media platforms. Demonstrated versatility and creativity in crafting compelling narratives that resonated with diverse audiences, significantly enhancing program's digital presence and audience engagement.
• On-Air Broadcasting and Interviews: Played a crucial role in program's broadcasting efforts through regular on-air appearances, including conducting live interviews and presenting segments. Exhibited strong verbal communication skills and ability to engage listeners, contributing to program’s reputation for informative and dynamic content.

Highlights of the Internship:

• Developed and implemented content strategy that resulted in a measurable increase in web traffic and social media engagement, showcasing ability to adapt content to various digital platforms and audience preferences.
• Enhanced program's listener interaction by introducing innovative segment ideas and leveraging social media for live audience engagement, thereby increasing listener retention and participation.
• Gained invaluable experience in live radio broadcasting, including voice modulation, pacing, and audience engagement techniques, which have significantly contributed to my professional skill set in media and communication.

• Skilled at working independently and collaboratively in team environment.
• Self-motivated, with strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Skilled at working independently and collaboratively in team environments.
• Self-motivated, with strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team settings, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.

• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.

• Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
• Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
• Enhanced warehouse efficiency with the introduction of innovative storage solutions and layout optimization.
• Streamlined order fulfillment, ensuring timely delivery of products to customers through close collaboration with sales teams and transportation partners.
• Spearheaded inventory teams at the central warehouse, overseeing all aspects of inventory management processes. Demonstrated leadership skills by coordinating and directing groups responsible for conducting detailed inventory audits, ensuring accuracy and efficiency in stock assessment.
• Played a crucial role in the execution of comprehensive inventory audits, utilizing advanced inventory software and methodologies to accurately track, assess, and report stock levels. Showcased exceptional attention to detail and analytical skills in identifying discrepancies, managing stock adjustments, and ensuring the integrity of inventory records.
• Initiated and implemented inventory management strategies aimed at streamlining operations and improving accuracy. Contributed to the development of best practices for inventory counting, reporting, and reconciliation processes, significantly reducing errors and enhancing operational efficiency.

• Customer Interaction and Support: Excelled in providing comprehensive customer service by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. Demonstrated strong communication skills and a customer-first attitude, effectively managing customer expectations and fostering positive relationships.
• Cashier: Responsible for accurately processing sales transactions, handling cash and card payments, and ensuring the reliability of financial transactions. Maintained a high degree of accuracy and efficiency in managing the cash register, contributing to the smooth operation of the store’s payment processes.
• Merchandise Stocking: Oversaw the replenishment of store merchandise with a keen eye for detail and organization. Ensured that products were accurately stocked and displayed according to company standards, contributing to an appealing and organized store environment. Demonstrated the ability to manage inventory levels effectively, ensuring that popular items were readily available to meet customer demand.

Key Contributions:

• Developed and implemented strategies for improving customer service efficiency and effectiveness, leading to enhanced customer satisfaction and repeat business.
• Played a key role in inventory management, using keen organizational skills to maintain optimal stock levels and store appearance.
• Collaborated with team members to identify and solve operational challenges, enhancing overall store performance and customer experience.