Microsoft Word
Pia Escobar
Secretary
Santiago
Summary
Talented Certification Assistant that goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale and team morale to achieve all goals.
I am open to work abroad or remotely, ready to explore the world and all opportunities ahead!
Overview
10
10
years of professional experience
4
4
Languages
Work History
Certification Assistant
IELTS Centre
03.2018 - Current
- Facilitated internal reviews by gathering relevant data from various departments in a timely manner for analysis purposes such as: test takers genders, ages, location, purposes for their tests and more. All for improve sales of different products besides IELTS tests.
- Collaborated with cross-functional teams to ensure seamless execution of certification procedures (security, business assurance and more).
- Established strong relationships with clients, fostering trust and loyalty while promoting repeat business opportunities - Making the test comfortable and friendly.
- Managed a high volume of certification applications, maintaining accuracy and attention to detail in all documentation.
- Assisted in organizing workshops and seminars for clients, providing valuable information on the certification process and its benefits.
- Handled confidential client information with discretion, adhering to strict privacy protocols at all times.
- Conducted regular audits of certification files to maintain compliance with industry standards and regulations.
- Helped develop and manage digital records for certification documents.
- Trained and supervised employees on office policies and procedures.
- Enhanced client satisfaction with timely responses to inquiries and proactive resolution of issues.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Cashier
OK Market
02.2016 - 10.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions, reducing loss of money for the store.
- Streamlined checkout process for increased efficiency and reduced waiting times, while keeping a friendly attention quality to attract customers to buy with us in another time.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Multifunctional Employee
Hoyts Cinemas
02.2015 - 10.2015
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Efficient coverage of different tasks such as replacing cashiers, cleaning staff, administrative helper and more.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cashier
McDonald's
09.2014 - 01.2015
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to increase revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies in order to open and close the day without mistakes or reduce the impact of any mistake.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times (kitchen, assisting bosses, cleaning) in case of staff shortage.
Education
High School Diploma -
Academia De Estudios Miraflores
Santiago, Chile 05.2001 -
Skills
Document Control
undefinedSoftware
Microsoft PowerPoint
Microsoft Excel
SAP (learner)
Interests
Collecting music CDs
Watch documentaries
Cooking
Hiking
Stationery collecting
Reading
Volunteering
Volunteering
The motivation I feel to help other people goes beyond clients and teamwork.
I constantly volunteer in my free time, whether it is helping to organize collections for different causes (helping abandoned animals or people with disabilities), collecting garbage from urban dumps, helping people with disabilities, even listening people with troubles to give them some relief during their hard times.
I feel that these types of activities make one grow both as a person and in work as well, that we can appreciate and grateful for what we have, and how we can ave ideas to help make the world (and our work environment) a better place.
Timeline
Certification Assistant
IELTS Centre
03.2018 - Current
Cashier
OK Market
02.2016 - 10.2017
Multifunctional Employee
Hoyts Cinemas
02.2015 - 10.2015
Cashier
McDonald's
09.2014 - 01.2015
High School Diploma -
Academia De Estudios Miraflores
05.2001 -
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