Rakeisha Mulligan
New York
Summary
Dynamic program assistant with extensive experience in optimizing operations and enhancing client satisfaction. Effectively coordinated programs, resolved client issues, and organized events that significantly boosted engagement and streamlined processes.
Overview
13
13
years of professional experience
Work History
Client Specialist
Bloomingdale's
New York
12.2024 - Current
- Guided clients in product selection, delivering personalized recommendations to meet individual needs.
- Diagnosed client-reported issues through troubleshooting, ensuring timely resolution and improved customer experience.
- Cultivated relationships with loyal customers to enhance store experience.
- Organized special events and promotions, boosting customer engagement and satisfaction.
- Utilized point-of-sale systems for transactions and inventory management.
Program Assistant
Children’s Aid Society
New York
08.2020 - Current
- Acted as primary point of contact for program operations, providing assistance to participants, families, and staff to ensure smooth program execution
- Coordinate program activities and maintain accurate participant records and reports
- Identify operational challenges and implement solutions to improve efficiency
- Assisted in scheduling appointments for program participants and staff, documentation, and internal communications
- Developed strong relationships with stakeholders to improve engagement and foster collaboration
Receptionist / Administrative Assistant
Children’s Aid Society
New York
05.2019 - 08.2020
- Coordinated scheduling, meetings, and office logistics to optimize daily operations and support team collaboration
- Managed multi-line phone systems and front desk operations to ensure seamless communication and a welcoming environment
- Structured filing systems to enhance organization and accessibility of records. and handled correspondence
- Created and maintained Excel spreadsheets and reports for accurate data tracking and reporting
E-Commerce Supervisor
UNIQLO
New York
08.2018 - 02.2020
- Evaluated sales performance and provided actionable insights to drive strategic decisions
- Managed inventory, merchandising, and sales tracking to optimize stock levels and enhance product visibility
- Coached team members to elevate customer service standards and foster a positive shopping experience
Cashier Supervisor
UNIQLO
New York
09.2013 - 08.2018
- Directed front-end operations to enhance customer service and streamline processes
- Coordinated staff scheduling to ensure optimal coverage and support team performance
- Trained employees to enhance skills and improve workflow efficiency
Education
High School Diploma -
Boys And Girls High School
Brooklyn, New York02-2011
Skills
- Client relations
- Appointment setting
- Calendar Management
- Administrative Support
- Data Entry
- Microsoft Office Suite
- Google Workspace
- Collaboration Techniques
- Problem-Solving
- Communication
- Inventory management
Timeline
Client Specialist
Bloomingdale's
12.2024 - Current
Program Assistant
Children’s Aid Society
08.2020 - Current
Receptionist / Administrative Assistant
Children’s Aid Society
05.2019 - 08.2020
E-Commerce Supervisor
UNIQLO
08.2018 - 02.2020
Cashier Supervisor
UNIQLO
09.2013 - 08.2018
High School Diploma -
Boys And Girls High School