Raveena Mukesh Mayani
Summary
Dynamic Customer Service Manager with a proven track record at HSBC Bank, enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and customer relations, I successfully implemented process improvements and trained staff, leading to significant service enhancements. Proficient in Microsoft Excel, I excel in analyzing feedback to drive retention strategies.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
HSBC Bank
03.2005 - 03.2009
- Led team in delivering exceptional customer service and resolving complex inquiries.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Trained and mentored staff on customer service best practices and HSBC policies.
- Analyzed customer feedback to develop strategies for service enhancement and retention.
- Managed conflict resolution initiatives, improving client relations and minimizing escalations.
Call Center Executive
WNS Global Services
02.2004 - 02.2005
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring timely follow-up and issue resolution.
- Documented interactions accurately in CRM systems to maintain detailed customer records.
- Collaborated with team members to streamline processes and improve overall service delivery.
Education
High School Diploma -
Rosary High School
PuneBachelors of Commerce - Business Administration And Management
St Miras College
MBA - Business Administration And Management
Pune University
PuneSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
Acquaintance with English, Spanish and Hindi
I have acquaintance with Spanish language besides English. Can speak, read and write Spanish
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Customer Service Manager
HSBC Bank
03.2005 - 03.2009
Call Center Executive
WNS Global Services
02.2004 - 02.2005
High School Diploma -
Rosary High School
Bachelors of Commerce - Business Administration And Management
St Miras College
MBA - Business Administration And Management
Pune University
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