MS Office 365
Reichel Rocha Aparicio
Hotelier
Santiago de Chile,Santiago
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
Languages
12
12
years of post-secondary education
8
8
years of professional experience
Work History
Manager/Quality Control
Café Cortaderas
Santiago, Chile
09.2017 - Current
- Maximized performance by monitoring daily activities and mentoring team of 20 associates.
- Cross-trained existing employees to maximize team agility and performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Increased customer engagement through social media and graphic design work for digital menu.
Night Auditor
Hotel Boutique H2OTEL by LD Hotels
Isla de Margarita, Venezuela
04.2017 - 09.2017
- Balanced hotel accounts and resolved discrepancies.
- Performed nightly updates to room charges and rates.
- Performed daily inventory for keys and linens and detailed all information in audit reports.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with housekeeping and food and beverages team members to handle guest requirements from check-in through check-out.
- Planned coverage needs and organized services to support incoming special events.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
Front Desk Agent
Hotel Convención Boutique
Mérida, Venezuela
01.2017 - 04.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained transaction security by verifying payment cards against identification.
- Quickly answered calls and routed to proper guest or department using multiline phone system.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Restaurant Operations Manager
La Fusio del Menjar
Mérida, Venezuela
12.2013 - 12.2016
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Warehouse and Purchase Manager (Internship)
Cacaoní Lodge
Choroní, Venezuela
06.2016 - 11.2016
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.
- Implemented policies to reduce cost and eliminate waste.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Reorganization of warehouse implementing FIFO Method in kitchen
and bar supplies
Operational Intern
Hotel Coche Paradise
Isla de Coche, Venezuela
01.2015 - 05.2015
- Training in all operational areas of hotels in order to detect areas of improvement where corrective plans could be implemented and standardized
- Assigned to situations where guests, especially foreign guests, required special attention that demanded adaptability and use of English skills
- Assist and train in interpersonal communication and activity with the goal to improve customer service, giving priority to the reception desk, given that they were the most frequent to communicate with guests
Education
Associate Degree in Hospitality - Hotel Management
CUHELAV
Mérida, Venezuela 10.2013 - 12.2016
High School Diploma -
Nuestra Señora Del Rosario
Mérida, Venezuela 01.2008 - 07.2016
Skills
Natural leader
Additional Information
Citizenship:
Venezuelan
Chilean ID (Permanent Visa):
26.371.439-3
Software
Toteat Restaurant Manager
Adobe Illustrator
Adobe Photoshop
Timeline
Manager/Quality Control
Café Cortaderas
09.2017 - Current
Night Auditor
Hotel Boutique H2OTEL by LD Hotels
04.2017 - 09.2017
Front Desk Agent
Hotel Convención Boutique
01.2017 - 04.2017
Warehouse and Purchase Manager (Internship)
Cacaoní Lodge
06.2016 - 11.2016
Operational Intern
Hotel Coche Paradise
01.2015 - 05.2015
Restaurant Operations Manager
La Fusio del Menjar
12.2013 - 12.2016
Associate Degree in Hospitality - Hotel Management
CUHELAV
10.2013 - 12.2016
High School Diploma -
Nuestra Señora Del Rosario
01.2008 - 07.2016
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