Renato Tomiello
Partner Success Regional Leader
Americana,SP
Summary
Senior Project/Program Manager with over 15 years of experience
driving business growth, partner success, and digital
transformation across the Distribution and Channel ecosystem.
Currently as Partner Success Regional Lead for Brazil, spearhead
strategic initiatives to accelerate partner performance, lead largescale
onboarding programs, including five partners into the Global
White Glove Program, oversee CRM transformation and readiness,
and champion automation initiatives that improve operational
efficiency, governance, scalability, and customer experience
outcomes.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Partner Success Regional Leader
Dell Technologies
Hortolândia
09.2021 - Current
- Brazil Regional Leader responsible for leading and make decisions according to company´s strategies
- Developed and onboarded 5 Distributor/Channel partners, enhancing engagement in Partner Success Global Program
- Partner Program Manager responsible for the 4 Distributors in Brazil, being their POC for any matters; From Partner Register; Audit; Rebates
- Partner Program Manager responsible for Distributors in Brazil, being their POC for any matters; From Partner Register; Audit; Rebates
- Lead/Manage automation initiatives to improve Distribution/Channels customer experience; example: Single Carrier for Distribution; E2open BOT Governance; Shipment/Outlook Power BI; Backlog Automation; TAX NF correction; Cost Recovery/Attach Rate Governance
- Presented training programs for Distribution/Channels ecosystem, improving partner knowledge and performance
- Evaluated SO/INV performance metrics, informing strategic adjustments for Brazil distributors
Partner Success Program Manager
Dell Technologies
10.2019 - 08.2021
- Led strategic operations with select Titanium Channel Partners, serving as voice of customer for Dell.
- Managed escalation governance for Big Deals solutions, engaging cross-functional areas to prevent public penalties and customer dissatisfaction.
- Escalation governance from Big Deals solutions engaging and managing cross functional areas to avoid public penalties and Channel customer dissatisfaction
- Managed key initiatives to develop Channel Partners in Brazil.
- Regional Leader Backup
Partner Success Sr Analyst
Dell Technologies
09.2017 - 09.2019
- Established reports/metrics that enhanced clarity and efficiency of Distribution/Channel business overview
- Establish reports/metrics to simplify and improve Distribution/Channel business overview
- Managed projects with internal/external teams to ensure alignment with customer requirements in company tools
- Monitored E2E orders and implemented governance processes to prevent escalations and penalties
Customer Experience Sr Specialist
Dell Technologies
04.2014 - 08.2017
- Management/control of direct backlog and the production planning KPIs
- Oversaw management of peripheral, tablet, and OEM products to align with market demand
- Productive capacity analysis versus pending backlog
- Managed detractor materials and coordinated actions within supply chain to achieve perfect order index
- Brazil Deviation Coordinator, working with product engineering to pilot new platforms and MFG maintenance
Customer Experience Analyst
Dell Technologies
10.2011 - 03.2014
- MFG site Leader in customer satisfaction NPS (net promote score), managing with all functional areas proactive actions to mitigate product issues reflected in the satisfaction survey.
- Handled invalid backlog management to prevent MFG downtime and minimize customer dissatisfaction.
- Managed damaged materials, coordinated screening process, and released refurbished material to MFG to ensure production continuity.
- Management and presentation of Production planning KPI´s to executive leadership
- Governed prioritization and escalation processes for direct backlog to streamline resolution efforts.
Customer Experience Intern
Dell Technologies
12.2010 - 09.2011
- Detractor materials analysis for the Peripherals
- Collaborated with engineering team to address manufacturing issues and developed action plans to mitigate future occurrences
- Analyzed detractor materials for peripherals to identify improvement areas
- Prioritized pass-through orders to streamline order processing
Education
Project Management Professional -
Project Management Institute
Campinas, Brazil11.2020
Bachelor of Administration - Administration with emphasis in International Business
Pontifícia Universidade Católica De Campinas - PUCC
Campinas, São Paulo 05.2001 -
Skills
Partner onboarding
Channel partner management
Escalation management
Process improvement
Order governance
Partner relationship management
Channel program management
Partner enablement
Partner scorecards
SLA management
Cross-functional leadership
Project management
Performance metrics
People management
Executive reporting
QBR preparation
Root cause analysis
Timeline
Partner Success Regional Leader
Dell Technologies
09.2021 - Current
Partner Success Program Manager
Dell Technologies
10.2019 - 08.2021
Partner Success Sr Analyst
Dell Technologies
09.2017 - 09.2019
Customer Experience Sr Specialist
Dell Technologies
04.2014 - 08.2017
Customer Experience Analyst
Dell Technologies
10.2011 - 03.2014
Customer Experience Intern
Dell Technologies
12.2010 - 09.2011
Bachelor of Administration - Administration with emphasis in International Business
Pontifícia Universidade Católica De Campinas - PUCC
05.2001 -
Project Management Professional -
Project Management Institute