Rodrigo Bueno
SANTIAGO
Summary
Dynamic Key Account Manager with 4 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Key Account Manager
Claro Chile- America Movil Group
Santiago
06.2021 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained responsibility of sales, contracts, negotiations and reporting for account worth over US$20,000.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to team objectives in fast-paced environment.
- Prepared and delivered presentations to corporate customers to highlight offerings and secure new business.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Worked independently with minimal supervision.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Operations Manager, Customer Experience
Alpino & Mondore Investments
SANTIAGO
12.2014 - 06.2021
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Key Account Executive
Claro Chile
SANTIAGO
03.2011 - 11.2014
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Consistently achieved top ranking in revenue and profit growth.
- Successfully convinced clients to purchase instead of leasing to minimize losses to competitors and extend individual client investments.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built and cultivated long-term quality relationships with over 200 clients by addressing needs and providing superior customer service.
- Attended monthly sales meetings and quarterly sales trainings.
Field Operations Supervisor
Calgary Herald-Warr Trek Distributions
Calgary
02.2009 - 09.2010
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Maintained optimal levels of distribution service through effective assessments, oversight and problem solving. Lowest complaints levels in NW area
- Planned and oversaw team operations in Calgary North West Area
- Monitored team performance to assess training requirements and areas in need of improvement.
- Met with senior management to determine needs and develop roadmaps.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Department Assistant
Walmart Canada
Calgary
12.2007 - 02.2009
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Proprietary Equity Trader
Title Trading
Calgary
08.2006 - 12.2007
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
- Made fast decisions based on fluctuating market resulting in profits
- Read financial publications to remain informed about trends affecting market conditions.
- Managed trades using quantitative and technological techniques.
Insurance Sales Representative
American Income Life
Calgary
11.2005 - 09.2006
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Quoted and calculated premium rates for policies, using rate book and calculator.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Met with customers to provide information about available products and policies.
Education
Bachelor of Arts - Econonomics
05.2005
Bachelor of Arts - Business Administration
09.2001
Skills
- Services optimization
- Key account management
- High-impact proposal presentation
- Relationship selling
- Customer rapport
- Consultative selling
- Business Development
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 5-6 in the development of a health care product.
- Collaborated with team of 5-6 in the development of Electrical data transaction project.
- Documented and resolved several technical issues which led to customer satisfaction , adding more services
Certification
- Sales Training - June2021
- CSC License - August 2006
- LLQP License - November 2005
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Key Account Manager - Claro Chile- America Movil Group
06.2021 - Current
Operations Manager, Customer Experience - Alpino & Mondore Investments
12.2014 - 06.2021
Key Account Executive - Claro Chile
03.2011 - 11.2014
Field Operations Supervisor - Calgary Herald-Warr Trek Distributions
02.2009 - 09.2010
Department Assistant - Walmart Canada
12.2007 - 02.2009
Proprietary Equity Trader - Title Trading
08.2006 - 12.2007
Insurance Sales Representative - American Income Life
11.2005 - 09.2006
University of Calgary - Bachelor of Arts, Econonomics
University of Chile - Bachelor of Arts, Business Administration